No internet

[Llanwilks91]

I have not been able to use my data since the 6th of February this year, I have rang and spoke to customer services on numerous occasions about the issue, and also visited a Vodafone store and spoke to the tech expert.

After sim swaps, trying my sim in another phone, someone elses sim in mine, trying all the different settings changes e.t.c the customer services came to the conclusion that there is a problem with "a feature on my account" which is completely blocking me from using my data. I can only use internet when I am connected to WiFi.

This was brought to "Share Points" attention at the start of March, and after ringing the customer services and speaking to the tech expert in my local store, the issue still hasn't been looked at! 

I have now been without internet (except WiFi) for over two months, and as you can imagine I am starting to lose my patience as I am still paying my monthly tariff which includes data!

I have been told I will be compensated of the time I've been without data but this doesn't help the situation at this point.

I'm wondering if anyone has had the same problem or know of a way to speed the process up of my issue being resolved! 

Thank you in advance!

[BandOfBrothers]

Hi

It does seem you have been through the generic self help tips.

I assume putting your sim in another phone results still in no data connection ?

I assume someone else's Vodaphone sim in your phone allows internet connection on your phone.

If this is account based then unfortunately it's at Vodaphone's doorstep to reset your account to allow data.

I hope they sort this out for you asap as they from your post have accepted its their issue at their end and will compensate you.

I submit the extreme step would be to ask them to completely close that account down and start a new one and either move your number to it or start a new number !

[Llanwilks91]

Thanks, I may have to try that cause as a consumer I can't see this being resolved any other way as surely if it's simply a button to unblock said feature it would've been done by now!

[BandOfBrothers]

Hi

One would hope it should be a simple process to clear this for you as fast as possible.

My last suggestion is at the extreme end of the sliding scale.

Fingers crossed for you.