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Paid for big value bundle two days ago, still not come through.

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2: Seeker

I have been using freebie data for the last few months, however lately I have been texting much more, resulting in running out of credit and data 2 days ago. I decided to buy a £10 bundle for this month, which I did over the phone, however this never came through and I have not been able to use my phone for two days. The freebie data was due to run out today, so I thought I would wait until then in case the bundle was only added when this ran out, however when I check MyVodafone it now just says I have £0.04 of credit. The money hasn't been taken from my bank account, but it is not available so presumeably the transaction is going through.

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17: Community Champion

Hi

 

Did you opt out of the freebie tariff ?

 

Help in https://support.vodafone.co.uk/Account-billing-and-TopUps/Top-up-your-phone/Vodafone-Freebie-Data/48...

 

I think it maybe best to ring customer service on 191 or speak with live chat. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4 REPLIES 4
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17: Community Champion

Hi

 

Did you opt out of the freebie tariff ?

 

Help in https://support.vodafone.co.uk/Account-billing-and-TopUps/Top-up-your-phone/Vodafone-Freebie-Data/48...

 

I think it maybe best to ring customer service on 191 or speak with live chat. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View solution in original position

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Moderator (Retired)

Hi @Mojoe44

 

@BandOfBrothers is correct, the best way forward is to discuss this with our Live Chat through this link

Please let me know how you get on.

 

Louise

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2: Seeker
Thanks for the help, I spoke with a guy through the live chat and he solved the problem.
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17: Community Champion

You're welcome and I'm glad to hear Live Chat resolved this for you.    

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options