Paid for big value bundle two days ago, still not come through.

[Mojoe44]

I have been using freebie data for the last few months, however lately I have been texting much more, resulting in running out of credit and data 2 days ago. I decided to buy a £10 bundle for this month, which I did over the phone, however this never came through and I have not been able to use my phone for two days. The freebie data was due to run out today, so I thought I would wait until then in case the bundle was only added when this ran out, however when I check MyVodafone it now just says I have £0.04 of credit. The money hasn't been taken from my bank account, but it is not available so presumeably the transaction is going through.

[BandOfBrothers · Accepted solution]

Hi

Did you opt out of the freebie tariff ?

Help in https://support.vodafone.co.uk/Account-billing-and-TopUps/Top-up-your-phone/Vodafone-Freebie-Data/48...

I think it maybe best to ring customer service on 191 or speak with live chat. 

[Retired-LouiseE]

Hi @Mojoe44

@BandOfBrothers is correct, the best way forward is to discuss this with our Live Chat through this link. 

Please let me know how you get on.

Louise

[Mojoe44]

Thanks for the help, I spoke with a guy through the live chat and he solved the problem.

[BandOfBrothers]

You're welcome and I'm glad to hear Live Chat resolved this for you.