Phone Not Connecting to Sure Signal

[steveholt1999]

I've recently registered a new Sure Signal. It was working with my mobile, but it's now stopped connecting.

The red light is on, plus the Internet and Service lights, but the User one never comes on. I've disconnected my mobile from Wifi to avoid any conflicts. I've tested by making mobile calls and accessing data near the Sure Signal.

Any ideas?

[Will]

Hi @steveholt1999

That's brilliant! Thanks for letting us know.

[Mark]

Hi @steveholt1999 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks