Phone won't connect to sure signal

[rlhall]

Hi,

My phone has suddenly stopped connecting to my Sure Signal device.The top two and bottom led's (power, @ and tick) are on and steady. I have tried reseting the device and phone a number of times without success.

Please could you take a look at the attached document, If there is anthing further I can supply to help reolve this issue please let me know.

[Retired-Andy]

Hi rlhall,

All the information on the document is fine.

The lights you’re seeing show that the Sure Signal is set up and ready to take a call.

I’ve checked your serial number and it’s showing that a location change has been detected.

This can be caused by maintenance by your Internet Service Provider (ISP), or a firmware update to your router.

I’ve updated the system to remove the message for you.

So that the changes are picked up, can you do a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove both the Ethernet cable and power lead
• Re-insert the power lead
• Once all the lights display, release the reset button
• When the Sure Signal is back online (around 5 minutes), re-insert the Ethernet cable.

Let me know how you get on.

Cheers,

Andy

[rlhall]

Hi Andy,

I have followed your instructions but unfortunately this has not cured the issue. I have noticed that there are a number of recent posts regarding issues such as this that have been cured by a firmware upgrade. Please could you arange for a firmware push to the sure signal. I will leave the sure signal powered up and connected as has been requested in some of the posts that I have read.

thanks for your help with this.

Richard.

[Retired-James]

Hi rlhall,

I’ve requested for the update to be pushed out to you, please leave everything switched on and connected for the next 24 hours whilst this is applied.

James

[rlhall · Accepted solution]

Thank You James and Andy, My Vodafone Sure Signal is now working again.