Problem with Vodafone Wallet

[theoldsilverfox]

I have set up smartpass and wallet on my s4 (not rooted) all was ok untill I had a sim change (the new nfc one), now smartpass will not load and wallet opens with a message saying "Unable to open wallet. you recently swapped your sim card. your new sim may take 15 mins to register. please try again later. error C1075.  That was 6 days ago. since then I have uninstalled the apps reinstalled them, and then out of frustration a factory reset on the phone. nothing works, so i am not going to spend money on that card till its sorted.

I have made 3 calls to customer services, no one in India knows what "Wallet" is. The first one put me through to smartpass who said that its nothing to do with them and i should speak to customer services, so I phoned again and told the person not to put me through to smatpass as its the Vodaphone Wallet department i need, she put me through to smartpass............aghhhaaah. the 3rd call (now been on the phone for 55mins) told me that he would find the answer to my problem, 10mins later he gave me a telephone number for the people to sort out the problem with the app, when I phoned the number, it was Transport for London. Vodaphone are known for there poor IT but there must be someone that knows how to sort this, but i have no idea how to contact them. HELP PLEASE!!!!!

[hrolive]

Done everything you suggested about six times, makes no difference. It keeps teelling me on play store that I can't update Wallet in the UK or on the Vodafone network, go figure!

[ChazzD]

@hrolive

Welcome to the eForum.

If you've already tried uninstalling the app and rebooting it and this hasn't resolved the issue, we'll need to have a closer look at what's happening.

As we can't access your account via the eForum, please come and speak to us on Live help so we can look into this further for you. 

[hrolive]

Thanks for the offer but I've had enough. As soon as my contract is up, I'm leaving Vodafone.

[hrym]

Do please try uninstalling the app and re-downloading it.   It's an odd message and almost sounds as though you either have a non-UK version fo the app or a non-UK phone.  Is that possible.

Reinstallation would only take a few minutes and would be really helpful in trying to get to the bottom of this for other users.   If you can, thanks in advance for your assistance in this.

[ecpdavidbarton]

I have same problem, using Samsung S5, NFC Sim.... The only problem is I am on the old billing system and for Wallet to work with the NFC Sim you have to be on the new biling system. Can anyone migrate the account early to the new biling system so this can work. Customer services can't! Can tech support?

Otherwise only option is new contract which automatically go on new billing system or use Smart Tab.

[Retired-Sarah]

@phil194 @ecpdavidbarton

If you still need further help with this, please visit our Vodafone Wallet page.

[phil194]

Hi this only tells you what smartpass is about I have installed the app but won't let me open it... keeps saying it is setting up wallet can take up to 15 mins... I have now been waiting 36hrs still no joy...

[Retired-Sarah]

@phil194 Scroll down to the ‘How it work?’ section and select the tab ‘Help’ for further information.

[phil194]

Hi I have previously had a stick on smart pass but have never used it or set it up old phone would this effect set up on new phone ??

[Retired-Sarah]

@phil194 For the best help with this, please get in touch on the contact details through the link in my above post.