@alex_manc If you have a white SIM (as you said above), that sounds like a Legacy one, designed to work with the old billing system. Do you still have the carrier card, which would confirm that. If you're on the new billing system, go back to the shop and ask them for the correct SIM. The back of the card should be blank.
@lonebod.It sounds as though everything is in place, though that's always difficult to check without being able to see it all. If you have a compatible device (make and model, plus running Vodafone firmware if necessary) and the right SIM, it should work. Has the Wallet app switched itself to NFC rather than tag payment and have you turned on the right bits in the app settings? (I had to do that after I'd successfully switched). And you have NFC turned on on the device itself, I assume (sorry, obvious question I know)?
If Wallet thinks it should be working, check your Smartpass settings. If they're all OK, call Smartpass help and make sure your account there isn't blocked for some reason. That happened to me once. They won't be able to help with Wallet issues, so just stick to your Smartpass account.
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