Problem with Vodafone Wallet

[theoldsilverfox]

I have set up smartpass and wallet on my s4 (not rooted) all was ok untill I had a sim change (the new nfc one), now smartpass will not load and wallet opens with a message saying "Unable to open wallet. you recently swapped your sim card. your new sim may take 15 mins to register. please try again later. error C1075.  That was 6 days ago. since then I have uninstalled the apps reinstalled them, and then out of frustration a factory reset on the phone. nothing works, so i am not going to spend money on that card till its sorted.

I have made 3 calls to customer services, no one in India knows what "Wallet" is. The first one put me through to smartpass who said that its nothing to do with them and i should speak to customer services, so I phoned again and told the person not to put me through to smatpass as its the Vodaphone Wallet department i need, she put me through to smartpass............aghhhaaah. the 3rd call (now been on the phone for 55mins) told me that he would find the answer to my problem, 10mins later he gave me a telephone number for the people to sort out the problem with the app, when I phoned the number, it was Transport for London. Vodaphone are known for there poor IT but there must be someone that knows how to sort this, but i have no idea how to contact them. HELP PLEASE!!!!!

[hrym]

I'm sure it's in there somewhere, but remind me what phone you're using?   There are some weird hardware incompatibilities.  My wife has a Sony Xperia Z1 that isn't NFC compatible, which is hardly surprising, given its age.  I have an HTC One M9 which is, but I believe the M8 isn't.   Recent versions of Wallet are supposed to work with SIM free devices as well as those running Vodafone software, but there might be some variations there, too.

I've recently contacted Wallet help by email and they've replied within 48 hours.

[kevinx]

@63johnw

Hi 'John'. Thanks for the thought. I am in fact using Android Pay too, but one of my card issuers is not (yet) supported by Android Pay. The card IS, however, supported by Vodafone Wallet (when it works!) , hence I prefer Wallet

To be truthful though, this whole debacle has proven the incompetence and lies (proven) from Vodafone staff.

Not to mention, theit total lack of training with this product! It's a joke