Problem with Vodafone Wallet

[theoldsilverfox]

I have set up smartpass and wallet on my s4 (not rooted) all was ok untill I had a sim change (the new nfc one), now smartpass will not load and wallet opens with a message saying "Unable to open wallet. you recently swapped your sim card. your new sim may take 15 mins to register. please try again later. error C1075.  That was 6 days ago. since then I have uninstalled the apps reinstalled them, and then out of frustration a factory reset on the phone. nothing works, so i am not going to spend money on that card till its sorted.

I have made 3 calls to customer services, no one in India knows what "Wallet" is. The first one put me through to smartpass who said that its nothing to do with them and i should speak to customer services, so I phoned again and told the person not to put me through to smatpass as its the Vodaphone Wallet department i need, she put me through to smartpass............aghhhaaah. the 3rd call (now been on the phone for 55mins) told me that he would find the answer to my problem, 10mins later he gave me a telephone number for the people to sort out the problem with the app, when I phoned the number, it was Transport for London. Vodaphone are known for there poor IT but there must be someone that knows how to sort this, but i have no idea how to contact them. HELP PLEASE!!!!!

[alex_manc]

Vodafone wallet still not working for me not sure what to do with it.

[lonebod]

Alex, if you look further up this post there is a post by one of the staff here. Follow the link and put in all your info. Then hope something happens.

TBH I want out my contract, but got 19 months to go. I've never been with such a rubbish network.

[ecpdavidbarton]

Spoke to the smartpass team, they told me to contact Vodafone customer services and speak to the WALLET team. Of course they don't have one... Anottyher new NFC Sim from store, they only have white ones... I am on new billing system with compatible phone.

STILL NOT WORKING. I REALLY SHOULD JUST GIVE UP! WHAT LUCK HAVE ANY OF US GOT IF VODAFONE DON'T KNOW THEMSELVES....

[kevinx]

Lies, Lack of training, and no knowledge seems to be endemic within Vodafone, yet they seemingly do NOTHING..

Terrible service.

(and there are recordings to back-up my statement)

[DaveCD]

@ecpdavidbarton

So that we can look into this further, see the private message I've sent for how to get in touch.

If other users are still experiencing issues, please come and speak with our Live Chat team.

[alex_manc]

They said my seem card isn't registered I have to get another new one.

[lonebod]

Make sure they send you an NFC sim. The Muppet I spoke to sent me an ordinary nano sim so I had to go to the shop and get a new one, which still didn't work.

[hrym]

As far as I'm aware, the instruction for getting an NFC SIM is to go to a Vodafone shop and not to order one from customer services.  Have a look at the carrier card: it should have the NFC/wifi symbol at the bottom left on the front.

To reiterate: you need the correct one to go with the billing system you're on.  As far as I'm aware, white ones are Legacy types (it says NFC Legacy at the top left on the back of the carrier card) and only work with the old billing system.   If you're on the new system and that's all the shop has, try a different shop - you need the other type of SIM.

[63johnw]

Hi, hope this helps, this is the NFC sim I have, I got it from a store, did a sim swap in store and its worked fine with no problems on a Vodafone branded Sony Z3 running android 5.1.1.

edit, forgot to add I am on the new billing system.

[alex_manc]

That's the same sim I have.