Problems with replacement sure signal box not working

[ccaasjf]

Sure Signal device serial 42164480148

Ip address reserved with DHCP to 192.168.0.8, it is connected with the connection light slowly flashing. 

Virgin Superhub 2 with the following ports open:

VDSS_53 53TCP&UDP192.168.0.8

VDSS_67 67UDP192.168.0.8

VDSS_68 68UDP192.168.0.8

VDSS_8 8TCP&UDP192.168.0.8

VDSS_5050TCP&UDP192.168.0.8

VDSS_33434 33434..33445UDP192.168.0.8

VDSS_123 123TCP&UDP192.168.0.8

VDSS_500 500TCP&UDP192.168.0.8

VDSS_4500 4500TCP&UDP192.168.0.8

VDS_1723 1723UDP192.168.0.8

[Tash]

@ccaasjf I can see that your device last made contact on 1 December, please can you let us know if you're still experiencing any issues?

[ccaasjf]

@Natasha,

Yes it is connected ok.

But I am submitting a letter of complaint to have the device replaced under safety grounds, if you can see from my previous post on the evening of the 30th the device would not power on for several hours, for the avoidance of any doubt this means the device was not working as expected.

I am not prepared to wait until I switch the device off again and the issue to re occur, whilst I have traction at the moment I expect a new device to be shipped and this unit will be returned.

If this does not happen I will get trading standards and OFCOM involved.

[Rahim]

@ccaasjf I've sent you a private message with details on how to get in touch.

[gsmsecure]

OFCOM are a joke..

They are only interested in 'contractual' issues according to the call I had with them yesterday..

[lesley660]

Just got my replacement box having sent the one back that wasn't working.Trying to set it up now but can't add users - so not holding out much hope for it connecting!  Ridiculous.  So disappointed with Vodafone and their customer service.  And the website is not user friendly!

[Will]

Hi @lesley660

Could you confirm the serial number on the new Sure Signal you've been sent please?

Thanks

[Tag1956]

Reported my Sure Signal as Not Working on the 4th November, and its still NOT WORKING?????????? Please Do Something

[lesley660]

You should send it back - they will send you the packaging so it doesn't cost anything. Then insist that they send you a new one - none of this refund and re-purchase. Once they receive your broken one, they should send you out a new one. Good luck!

[Carly]

@Tag1956

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[Tag1956]

You lot are unbelievable...this was done over a month ago....look at the history rather than spouting from your crib sheet