Problems with replacement sure signal box not working

[ccaasjf]

Sure Signal device serial 42164480148

Ip address reserved with DHCP to 192.168.0.8, it is connected with the connection light slowly flashing. 

Virgin Superhub 2 with the following ports open:

VDSS_53 53TCP&UDP192.168.0.8

VDSS_67 67UDP192.168.0.8

VDSS_68 68UDP192.168.0.8

VDSS_8 8TCP&UDP192.168.0.8

VDSS_5050TCP&UDP192.168.0.8

VDSS_33434 33434..33445UDP192.168.0.8

VDSS_123 123TCP&UDP192.168.0.8

VDSS_500 500TCP&UDP192.168.0.8

VDSS_4500 4500TCP&UDP192.168.0.8

VDS_1723 1723UDP192.168.0.8

[ccaasjf]

@vodafonesupport

Can we have an update please on the ETA of when this 'cough' supposed service will be back on line?

For the avoidance of any doubt do not refer us to the troubleshooting section.

[Tash]

@Innominate Please respond to our reply here with the details we've requested.

@shoddybusiness I can see that your new device has registered. Please can you let us know the error message you get when adding numbers to your device on My Vodafone?

@Simon_Kr @SteveCov @Dave_0203 @ccaasjf Our Technical team are working on getting this fixed as soon as possible. Once this has been fixed, the boxes will be registered. 

Please keep your Sure Signal devices plugged in while this is being worked on.

[domussalix]

My V3 unit has just come online, so that's a total of 12 days without Sure Signal service.

It appears to be working OK at the moment.  Nothing I did, it just suddenly popped up its second white light et voila.

[Carly]

@domussalix

We've received an update from the Technical team to say the issue's now resolved, I'm glad yours is working now.

For anyone else having the same issues,you may need to deregister then re-register your Sure Signal and wait 24 hours for the settings to update.

[ccaasjf]

@vodafone support,

Can you please send me a private message and a code so I can esculate the replacement of my replacement device.

The problem as I outlined in an earlier post is that the device would not power on last night for a number of hours and finally it did. For the avoidance of any doubt that's power to the device.

Just had a 13 minute conversation with the so called technical support and they are refusing to ship a replacment unit as it is now powered on.

This is un expecteable, the device was not working as expected last night what assurances do I have it will continue to work or is a health hazard in its current state of an intermitant fault?

[Carly]

@ccaasjf

I understand the issue you're facing, although if your Sure Signal is now working we wouldn't be able to replace this free of charge.

[ccaasjf]

@Carly,

This needs to be replaced under safety grounds, clearly if it is sometimes powering on and othertimes not there is a problem, given that we have concerns over these devices exploding I am surprised that vodafone is prepared to accept the risk!

[shoddybusiness]

Natasha- When TRYING to add numbers to the NEW SS hardware I get:-

"Sorry, there seems to be a problem. We're working hard to fix the issue, so please try again later.: 500, 2004 - [2k2]"

Laugh? I nearly cried!

[ccaasjf]

Just a quick heads up my replacement device has failed this evening, did a 30 second reset, device restarted and failed to come back up.

Phoned vodafone customer service and they cant do anything till tomorrow, i throw all my toys out if the pram, this is a 24x7 service, now holding insisting to speak to a manager about a replacement. Hang on for as long as possible asking to speak to a manager and eventually the operator shuts me off. Apparently there are managers taking calls but they are too busy to deal with my complaint.

Serial number of device 42164480149.

How many more weeks is the sage going to go on for? The replacement device only failing within 2 weeks how safe are they?

[shoddybusiness]

Read the instructions; acted on "advice" and, wait for it, ##~## ALL HAPPENS.

Contradictory advice.

Useless feedback.

Nothing happens.

Terrible customer relations.

Soon I'll be raising this at a higher level.