Proof of purchase for an upgrade purchase

[p_s_pracash]

Hi,

I wonder why Vodafone don't supply along with the mobile ordered online for an upgrade. I am your customer for the past 5 years, am disappointed to such small things need to send a customer request and wait atleast until for about 48 hours? Is it our mistake in first place not having proof of purchase from such a valued mobile operator in the UK?

I sent my request which I need my proof of purchase included with my mobile IMEI number. Would greatly appreciated for the speedy response in this regard.

Surya

[drey_p]

Hi there and a warm welcome to the eForum

This is something that the eForum Tech Team will be able to assist you with.  Please just sit tight and one of them will be along as soon as they can to drop you a Private Message requesting the personal details they need to gain acesss to your account.  They are quite a small and busy team so could take a little while to get back to you.

[p_s_pracash]

Many thanks for your reply and letting me know about your small team working on such kind of requests.

[Retired-James]

Hi p_s_pracash,

Thanks for your post here and I’m sorry to hear that you’ve not had anything from our customer service teams.

So that we can look at this for you I have sent you a quick PM, please follow the instructions on the Pm and one of the team will be able to get this sorted for you.

You can find your PM inbox here.

James

[hrym]

I'm confused by this.   Do you need a proof of purchase for an upgrade?   Surely it's all there on the account?   I've upgraded many times by calling Customer Services and it's been perfectly straightforward.

[MrTumble]

I'm guessing the OP needs it for something else like insurance?

[hrym]

Ah, got it.  He wants a POP of an upgrade, not for it.  I had a confirmation email when I upgraded, but that was for tne new contract.  Can't remember whether it mentioned the hardware.

[winter1]

Hi there, 

Please could I have help obtaining a proof of purchase please?

[Jenny]

Hi winter1,

Apologies, we seem to have missed your post.

Did you get this sorted? Let us know if you need any further help.

Thanks,

Jenny 

[Nolzy83]

I'm in need of a POP.

Can anyone help me please?