SIM Swap - Now Sure Signal doesn't pick up my phone

[MiracleMaud]

Hello there

I am a long term Sure Signal, v2, user.  Recently, I upgrade my iPhone, which necessitated a new (nano) SIM.  After much trauma activating the new SIM, I now find my Sure Signal is not picking up the phone.  I have tried restarting my HomeHub, the Sure Signal device and my phone several times, to no avail.  I have also read the troubleshooting guide.

Without the Sure Signal in the loop, my Vodafone service is useless at home.

I am very frustrated when every minor, supposedly improving, change I make leads to bucketloads of interactions between myself and Vodafone.

Never has BT's latest offering looked so attractive.....

Please help!

[BandOfBrothers]

Hi

From previous past posts on the eforum I have read that its recommended to de register your number from the sure signal device and then wait 24 hours. Then re register it to the Sure Signal and reboot your phone. 

[MiracleMaud]

Can I do that when I am the device "Owner"?  I have other users in the household, and could become very unpopular if I end up disabling the device for everyone.

[BandOfBrothers]

Hey

Its advice I've picked up from the Vodafone Tech Team. 

Example thread ->

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting-after-sim-swap/m-p/2...

[MiracleMaud]

With respect - Should I not be the one deciding if this is the solution to the issue I am experiencing, and I reported?

Whilst this may be the solution, I don't know if it is for me yet.

For the record, I de-registered my Sure Signal yesterday (having chosen the most benign time for all concerned), and have not yet got to the resolved state.

[MiracleMaud]

Having de- registered, then waited 24 hours and re-registered my Sure Signal, I am still unable to connect with it.  

I have tried restarting my router router and my phone to no avail.

does anyone have any further suggestions?

thanks in anticipation.

[BandOfBrothers]

Hi,

One of the Tech Teams from Vodafone should be along to help and advise you. 

[MiracleMaud]

Many thanks.

I apologise for being grumpy before, but it seems any tiny change means a drama with Vodafone.  I mean, it took three trips to the Vodafone shop, plus time online to get the new SIM activated.  No wonder some folks stick with the tenet, "if it isn't broken, don't go fixing it".  

i just found a thread where someone switched their mobile data settings to 3G only ( no option to pick up 4G), then switch off the wireless, then power everything down, then a controlled, systematic  restart.  I'm in the middle of that.

I'll post again when I'm through with that whole restart routine.  My phone is currently switched off.

[MiracleMaud]

Sadly, no improvement, so I'll await a techie with baited breath.

[BandOfBrothers]

No apologies necessary @MiracleMaud

I appreciate how frustrating this must be for you.