SIM Swap - Now Sure Signal doesn't pick up my phone

[MiracleMaud]

Hello there

I am a long term Sure Signal, v2, user.  Recently, I upgrade my iPhone, which necessitated a new (nano) SIM.  After much trauma activating the new SIM, I now find my Sure Signal is not picking up the phone.  I have tried restarting my HomeHub, the Sure Signal device and my phone several times, to no avail.  I have also read the troubleshooting guide.

Without the Sure Signal in the loop, my Vodafone service is useless at home.

I am very frustrated when every minor, supposedly improving, change I make leads to bucketloads of interactions between myself and Vodafone.

Never has BT's latest offering looked so attractive.....

Please help!

[Islandflyer0]

Hi here are the results.

IP address : 86.150.161.176

Serial no : 21197038918

Traceroute results: 

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\andrew>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 3 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms 10 ms 10 ms 31.55.187.188
5 10 ms 10 ms 10 ms core2-hu0-8-0-1.southbank.ukcore.bt.net [195.99.127.184]
6 10 ms 10 ms 10 ms peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.103.25]
7 13 ms 14 ms 18 ms lndgw2.arcor-ip.net [195.66.224.124]
8 14 ms 14 ms 15 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[MiracleMaud]

This is going on and on for you......  

[Retired-Wayne]

@Islandflyer0

Everything looks fine with your Sure Signal from the details you’ve provided.

It’s updating with our network too. Can you tell me what lights are showing on the Sure Signal?

[Islandflyer0]

Ok. I'll give it a try and let you know if it works.

[Islandflyer0]

Top light is on. 2nd light steady, sometimes flashing. 4th light flashing.

Everything else connected to router is working fine and have changed sockets on each one and it is just the same.

[Retired-Wayne]

@Islandflyer0

That light sequence means that the Sure Signal is auto-configuring itself. As it’s not moving beyond this, have you tried opening the relevant ports on your router?

If this doesn’t help, try the Sure Signal on a different internet connection. This will rule out any potential faults with the device.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of port numbers and IP addresses that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Destination IP Addresses:

• 133.177
• 133.178
• 133.179
• 133.181
• 133.182
• 131.128

[cineriv]

---

@Islandflyer0 wrote:
Top light is on. 2nd light steady, sometimes flashing. 4th light flashing.

Everything else connected to router is working fine and have changed sockets on each one and it is just the same.

---

Hi,

This might be a coincidence, but the light sequence that you describe may be due to the power supply degrading.

@THe only way to check is to try another power supply...... The V1 Sure Signal  requires a power unit rated at 12Volt @ around 1.5 Amps.

Have a look around as you might have a suitable unit that you could 'borrow' just to confirm the fault........ They can be found on items such as external hard drives, monitors, printers, routers/modems, etc. etc. and require the same connector.

New power supplies can be obtained from Amazon or Ebay for around £10 - 12 inc. delivery.

Regards.

Mike.

[Islandflyer0]

I'll check the setting though it was working perfectly till a few weeks ago so I don't see why the ports will suddenly be affecting it.

[Mumdiddy]

I feel your pain! But I found a solution:)). If u r the 'owner' listed on SS you need to call the SSTeam to transfer ownership temporarily while they delete your phone then re-add it. Apparently it links to a sim and if you have a new sim it wont work until you re-add the phone. It took just over 24 hrs to work. Oh you also need to turn off 4G and force it to use 3G whilst this is done. If it is not a new sim none of this will help x

[Islandflyer0]

Have all ports open and still doesn't connect properly to my phone. Given up. I'll know not to renew Vodafone contract when it's up and get a phone that actually works in the house.