Samsung Galaxy s6 edge NUC

[Mzieq]

Supplied NUC provided not working is there any other way of getting my phone unlocked? Customer service keep referring me to the online form that I have done several times only for an email to say records show that my phone is unlocked. Has anyone ever succeeded in getting their phone unlocked after being messed around like this?

Quoted email

Hello,

You recently asked us to unlock your phone so you can use it on another network. However our records show we have already unlocked it.

What you need to do next

If you’ve filled in the form more than once we should have replied to your first request.  This would have been to the email address you gave us on the form, we recommend checking your junk or spam folders.  If you can’t find the email please get in touch.
 

[BandOfBrothers]

Hi @Mzieq

This poster had a similar issue and has posted in the following thread what worked for them. 

Unlocking-Galaxy-S6.

[John]

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