Server error when signing up to Spotify entertainment pack

[alexprokop]

This has happened every time I try and choose to subscribe to spotify entertainment pack. I've tried both on my phone and via a desktop browser. I'm doing the following:

• Go to https://offers.vodafone.com/gb
• Select 'Spotify Premium' under available offers
• Accept terms and conditions and click 'Add Spotify Premium Now'
• Sign up to spotify and press 'okay' on 'Connect Vodafone to your Spotify account' screen
• I'm returned to vodafone and the message says 'Completing purchase...' after a couple of seconds a popup appears on the screen saying 'A server error occurred. We're very sorry, but we'll need to log you in again'

We have 2 x Vodafone red 20GB sim only packages through our business account and this problem happens for both of them.

[Raya]

@sukhi they told me they were gonna escalate it and call me no one has done so !!! I noticed  that all my entertainment packs do not work not only Spotify!!! Why can't anyone fix this!!! 

[ChazzD]

@Raya

Did you send us your details using the form we sent in a private message?

Let us know your email reference number (#14xxxxx) from the automated response and we’ll chase this up for you. 

[HON_1987]

I'm getting the same issue. Been trying since 17th November. Tried calling support, online chat, going in store, but to no avail.

Was told instore that this would get logged and escalated, but I nobody has been in contact. Resolution please? It appears it's not just me having this problem.

[HON_1987]

Any news on a universal fix? Or what the cause of the problem is? 

If i signed up for Spotify premium would Vodafone reimburse the monthly costs?

[Carly]

@HON_1987

I've sent you a private message with details on how to get in touch with us. Please follow the steps on this message and we'll be able to look into this for you.

[carpy]

Well I have an update.

After trying to get Vodafone to fix this for over two months - literally calling / live chatting every single day - I finally gave up and put my case to the ombudsman.

Exactly two days later - ALL my issues have been fixed. We now have Spotify premium. The direct debit has been taken. And we can see how much data we have used.

They have said the two months of Spotify ive missed out on - will be added to the end of the year contract - but I won't be taking this as I'm leaving as soon as I am able. This experience has been HORRIFIC and I'll never make the mistake of joining of Vodafone again.

All of this could have been avoided by employing staff who know what they are doing. Instead of hundreds of cheap foreign staff who only know how to apologise and then do nothing to help you.

[carpy]

I had this for months. Eventually after the ombudsman got involved - someone who knew what they were doing at vodafone looked at it. The problem was the number didn't port across properly. We brought the number from our last BT sim contract. The transfer said it had gone fine. And everything worked. Calls / Data / SMS. All on the ported number. But it wasn't being recognised as a Vodafone number even after months. So the solution was to disconnect the number and reconnect it to the network. The Vodafone guy did that and a few hours later everything worked fine.

You literally won't get anywhere with the tech team or live chat. I lost two months of my life speaking to them every day. Either cancel the contract if you're in the first month - or wait another month then contact the ombudsman.

[HON_1987]

I can't say I'm in the same situation as I've always had this number with Vodafone (10+ plus years!!!). I only picked the price plan I'm on because of the Spotify premium being included, otherwise I would have gone for a cheaper deal. Good Thing is I only signed up in November. Thanks for the advice Carpy. I'll give the tech team a call. 

On a side note, I think this is really poor from Vodafone, especially as there appears there appears (from reading other users posts)to be more than 1 circumstance for it not working. Makes you wonder why they persist with such a flawed system. Surely a simple redemption code would have been an easier to implement system?

[cgw52]

Hi Carpy,

Have You had your issue resolved yet?

[carpy]

I'm not convinced that it's genuine. How many thousands of people are missing out on months and months of Spotify premium. Perhaps they do it deliberately to keep costs down.