Setup problems

[tomaspo]

The issue I'm experiencing:

Light sequence I'm seeing: power light (red) is on, two white lights are flashing simultaneously (for 30 hours now)

Speed test results: 5.89 Mbps

My external IP address: 87.112.106.232

My Sure Signal serial number: 40110938871

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1 bthomehub (192.168.1.254) 1.856 ms 1.191 ms 1.074 ms

2 lo0-central10.ptn-ag03.plus.net (195.166.128.192) 27.939 ms 23.362 ms 23.190 ms

3 link-b-central10.ptn-gw02.plus.net (212.159.2.138) 220.585 ms 18.214 ms 17.384 ms

4 xe-5-3-0.ptw-cr02.plus.net (212.159.0.110) 22.064 ms 17.618 ms 18.191 ms

5 ae2.ptw-cr01.plus.net (195.166.129.4) 18.022 ms 20.483 ms 17.948 ms

6 ldngw1.arcor-ip.net (195.66.224.209) 18.915 ms 19.809 ms 19.652 ms

7 85.205.0.86 (85.205.0.86) 19.567 ms 19.970 ms 19.179 ms

8 * * *

9 * * *

10 * *

[DaveCD]

@tomaspo

The light sequence you're describing indicates the Sure Signal is downloading a profile.

Everything else looks good.

I notice from the tracert that you're using a BT HomeHub connection. Please ensure that Smart Setup is disabled in the router settings.

If this hasn't resolved your issue, please reset the Sure Signal and try this at another location such as a friend or family members.