Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Retired-James]

Hi Guys,

Thanks for getting in touch here please see your responses below;

@ chappers75, The IP address that you have given is on the whitelist, can I ask how long you have waited for the Sure Signal to connect as the light sequence you have given indicates that the box is still downloading a profile which can take up to 24 hours.

Please let us know if you are still getting the same issue after this point.

@ alistairmackie8, I can see that your Sure Signal connected to the server last night, the traceroute is fine and the IP is on the whitelist.

If you are still showing a solid power light only please can you do a ping test and let me know the results.

If you no longer have the solid power light only please let me know what light sequence you are seeing if you are still experiencing issues and I will be able to look at this for you.

James

[timburgess]

Hi, I also have an issue with VSS connecting. Both lights have been flashing for a while now.. (3-4hrs) 

my IP address is - 

90.216.98.93

Cheers  

[rikki23]

Please help!? My IP is 90.216.53.3

Thanks

[Retired-Wayne]

Hi Everyone,

@timburgess – 3-4 hours is quite a short timescale, it can take up to 24 for the device to fully register and download its profile. I’ve checked your IP range and this is on our white list. Can you confirm if you are still having problems?

@rikki23 – Your IP range is on our white list.

Can you please take a look at the troubleshooting thread that relates to your issue?

Thanks

Wayne

[timburgess]

Hi,

Thanks for the reply, both lights are still flashing.. I'll re-check the help info..

[richardjones]

Hi

we have many sure signals in our business and are struggeling with a sky mer connection,

can you please add

ip: 90.206.163.229

many thanks

Rich

[rikki23]

Thanks Wayne!

Rikki

[Retired-Lee]

Hey richardjones,

Thanks for your post.

The IP address is on our whitelist so this isn't the issue.

Could you try the steps in the troubleshooting thread that best matches your symptoms?

Cheers,

Lee

[grale22]

Hi,

I've recently moved to SKY Broadband and my VSS no longer works.

IP address - 94.12.164.186

http://www.speedtest.net/result/1939401830.png

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2    39 ms    40 ms    39 ms  5e0ca4be.bb.sky.com [94.12.164.190]
  3    40 ms    42 ms    39 ms  10.245.200.97
  4    52 ms    42 ms    44 ms  te0-1-0-5.er11.thlon.ov.easynet.net [89.200.135.
37]
  5    52 ms    46 ms    45 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  6    43 ms    44 ms    41 ms  85.205.116.14
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

VSS Serial Number - 40112878273

Currently the VSS is just continually trying to reconnect with the first light on the front flashing.

Can you help me with this?

Many thanks

[typsydog]

I have the same problem.

Just got sky and SS not working. Have been informed by VF that you are able to add my I.P adress to solve the problem ?

This is 176.26.163.229

Thanks