Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[ra0231]

hi there

i am on sky broadband and having switched from talktalk a few weeks ago my SS has stopped working i have a solid red power light. i have reset the router and SS several times but still not working

my SS ser no is 40113110106

my ADSL IP address is 90.211.79.44

my network is MER

my download speed is 16.17 mbps

my upload speed is 0.19 mbps

my ping is 37ms

jitter 4ms

packet loss 0%

my traceroute results are

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Anna Rakocevic>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 25 ms 24 ms 24 ms bm1.necc-dhcp.isp.sky.com [90.211.79.62]
3 24 ms 23 ms 23 ms 10.245.207.65
4 39 ms 38 ms 39 ms te0-10-0-2.er11.enslo.ov.easynet.net [89.200.131
.139]
5 33 ms 33 ms 32 ms ae55.edge3.London2.Level3.net [212.187.201.57]
6 33 ms 33 ms 33 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

7 32 ms 33 ms 32 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
8 33 ms 32 ms 37 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]

9 59 ms 34 ms 32 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
10 48 ms 50 ms 75 ms 195.50.122.66
11 46 ms 47 ms 46 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Anna Rakocevic>copy
The syntax of the command is incorrect.

C:\Users\Anna Rakocevic>

 hope this helps cos i cant live without a signal

regards

[rustyknutts]

Hi I've just moved house and also moved broadband suppliers to sky bb I have mer type connection not pppoe or a I have been on phone with customer services today changed and opened all the right ports as cs took my computer over with virtual ###### my sure signal still is not working the serial number is 40120118274 I have been through everything with cs and they then told me that sky's mer type connection is not supported by the sure signal 2 is there any news when this will change or any fix for my sure signal to work with this type of connection

here is my tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2    36 ms    34 ms    33 ms  bm2.sdryd-dhcp.isp.sky.com [90.195.149.190]
  3     *        *        *     Request timed out.
  4    47 ms    46 ms    45 ms  ip-84-38-37-66.easynet.co.uk [84.38.37.66]
  5    44 ms    38 ms    39 ms  te0-2-0-2.er11.thlon.ov.easynet.net [89.200.131.
89]
  6    46 ms    42 ms    43 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  7    41 ms    40 ms    41 ms  85.205.116.14
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *

after 8 its all stars request timed out

[rustyknutts]

90.195.149.150

this is my ip address see post above

[philip42h]

Rusty,

The SS box is connected to your local LAN (standard Ethernet). It does not know or care how your router / ISP manages the connection to the world beyond - PPPoA. PPPoE or MER. VF CS on the other hand do not support any characteristic of your connection to the world beyond (and we shouldn't really expect them to either) so when they say the SS does not support x, they really me VF CS are unable to provide support on PPPoA. PPPoE or MER.

When Sky increased the capacity of their service several months back they introduced some additional ranges ranges of IP addresses that had been previously registered outside the UK and, coincidentally, started using MER across these address ranges. The problem for SS users was that these address ranges did not appear on the whitelist that VF use to ensure that the UK SS service is restricted to use within the UK only. It took a couple of week for VF to realise this and add the appropriate ranges ... there never was any problem with the use of MER as such.

Your IP address is registered to BSkyB / Easynet in the UK and should already be on the whitelist though it will take a VF rep to confirm that.

Your tracert result is fine - it shows that you have a connection that reaches the VF network in ~40ms which is easily fast enough (it's supposed to timeout after reaching the VF gateway since servers within the VF network don't respond to ICMP pings). And if you've had VF CS set-up portforwarding (which shouldn't be necessary in the first place) we should be able to assume that part of the configuration is correct! It may be just a matter of giving it a little more time ...

[Retired-Wayne]

Hi rustyknutts

Thanks for your post here. I’ve checked your IP address and it is on our white list so that isn’t the issue.

What philip42h has said is absolutely spot on.

After leaving it a while longer, how are things looking? Is it still not working? If not, please refer to the necessary Sure Signal troubleshooting thread which can be found here.

Thanks

Wayne

[don_mcc]

Hi,

I've recently changed to a new broadband service from Exwavia. It's not copper or fibre, they work via long distance wireless links using PPPoE. I have tried all the normal things to get my SureSignal working again but I have had no luck, just the first light flashing.

The serial number of the unit is 21197046499. The traceroute is as follows and the speed is 4Mbps plus.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.11.1
2 8 ms 7 ms 11 ms 149.5.101.20
3 13 ms 13 ms 12 ms te1-3.271.ccr01.man01.atlas.cogentco.com [149.6.
11.205]
4 19 ms 22 ms 17 ms te4-8.ccr02.lhr01.atlas.cogentco.com [130.117.1.
165]
5 22 ms 20 ms 22 ms te0-3-0-2.mpd22.lon13.atlas.cogentco.com [154.54
.62.165]
6 20 ms 20 ms 18 ms te0-3-0-1.ccr22.lon01.atlas.cogentco.com [130.11
7.0.237]
7 25 ms 28 ms 38 ms level3.lon01.atlas.cogentco.com [130.117.15.82]

8 19 ms 19 ms 23 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

9 26 ms 22 ms 23 ms 195.50.122.66
10 43 ms 42 ms 45 ms 85.205.116.10
11 * * * Request timed out.
12 * * * Request timed out. etc etc etc
13 *

I wonder if it could be a problem that my IP address is not on the whitelist. My IP address is 149.5.101.25 and the PPP server address is showing as 149.5.101.20.

I'd be very grateful if this could be checked.

Many thanks

[billy1980]

Hi,

I am also having problems linking my new Vodafone SS to my Sky Router.  My IP is 90.213.229.91

Many Thanks,

Kevin.

[billy1980]

Hi,

I am also having problems linking my new Vodafone SS to my Sky Router.  My IP is 90.213.229.91

Many Thanks,

Kevin.

[rustyknutts]

It's up and running now has to reset it about 20 times thanks for help

[Retired-Simon]

Hi All

I'll answer all of your posts individually as below:

@billy1980 - I've checked your IP address and it is matched in range. Please could you provide your Sure Signal serial number and describe what errors your encountering?

@rustyknutts - Although we would prefer less resets than 20 I'm glad it's all up and running for you If you need further help then let us know.

@grale22 - Your traceroute details are absolutely fine along with your speedtest. Your IP is matched in range. I've performed a resync of your device. To complete, this just needs a factory reset as below:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

@don_mcc - The traceroute details are fine and your Sure Signal appears to be OK from our end. The IP address supplied isn't matched on our whitelist so I've contacted the team to see if we can get this added for you.

Thanks

Simon