Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Fielder_a]

Hi,

I have same problem as most on this forum.

Sure signal that was working on virgin broadband, moved to sky broadband and no longer working.

My IP address is 90.200.153.99

Can you check if this is on whitelist

The vss is quite old serial number is 40113151860

Any help appreciated

Thanks,
Andy

[Fielder_a]

My speed test result
Ping 7ms, download 4.33 Mbps, upload speed .93 Mbps

Thanks
Andy

[Fielder_a]

Trace route results

C:\Users\Andy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     7 ms  02780956.bb.sky.com [2.120.9.86]
  4    11 ms    10 ms    11 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5     9 ms     9 ms     9 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Thanks,

Andy

[Retired-Matt_B]

Hi Andy,

Your IP address is on our whitelist.

As you've changed ISP's please follow the steps below to reset your Sure Signal:

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour 

Thanks,

Matt B

[Fielder_a]

Hi Matt,

I did as instructed but still no joy.

When it comes back the system light and phone light flash, eventually phone light stops and then a few ins later the system light stops flashing and end up with no lights on.

Can you see that the sure signal is active and connecting to vodafone?

I have the sure signal in the DMZ as previously had been instructed to open all the ports to allow access and this did not work either. So tried the DMZ. This seemed to briefly work as system light came on and we got signal on our phones. But this didn't last long and light went off again.

Any help appreciated.

Thanks,
Andy

[Sukhi]

Hi Fielder_a,

It last connected on the 21 August.

So that we can determine where the issue lies, please test the Sure Signal at a different location.

Thanks,

Sukhi

[MarkBridgewater]

Hi,

Could you add 151.230.125.36. My SS will not connect at all with my Sky connection.

[Retired-Matt_Vo]

Hi @MarkBridgewater 

That IP is already part of the range. Can you please take a look at the troubleshooting below:

Take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt

[Fielder_a]

I have solved the problem.

I got a new sure signal, which initially did not work.

I placed it in the DMZ on my router. And now works fine.

For some reason the old sure signal placed in the DMZ only worked intermitently.

Cheer,

Andy

[ScrumDumb]

Thanks Andy - all now working fine.