Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[geoff_barr]

Hi

  I have a VSS fresh out of the box and the advice I seem to be getting is that my Sky IP address needs to be permissioned for the VSS to work - my external IP address is currently 2.218.200.187 - can someone confirm whether the address needs to be enabled ?

Thanks

G

[Retired-James]

Hi geoff_barr,

The IP address is already enabled on our whitelist, so you’ll be fine.

Have you registered the Sure Signal yet?

Are you having any trouble?

James

[ScrumDumb]

Hi - hope you can help.

Have Sky Hub and bought VSS last September.  Has worked intermittently and I finally stopped resetting a few months ago and ignored it!  Called Vod help today and they said they said they would reset the VSS for me - it would take 6 hours - and meantime told me that I needed to contact my ISP to open various ports on Sky Hub.    Vod team sent me text with following message:

Dear customer, the router eeds to have these ports openfor incoming and outgoing traffic:

Port    50

TCP/UDP

Port 53

TCP/UDP

Port 67

UDP

Port 68

UDP

Port 500

UDP

Port 4500

TCP/UDP

Port 123

UDP

Port 8

TCP/UDP

Port 33434 (underlined number)

UDP

Port 33445 (number underlined)

UDp

Port 1723

TCP/UDP   For BT ISP only.

With Sky helpline adviser, I opend up the port forwarding on my Sky Hub router, identified the VSS external device listed there and tried to input the port numbers.  However, it asked for a port range ie a start number and finish number.  As i had this long list from Vodafone help - both Sky help and myself were stumped.

Can you advise please?

The Sky Hub IP address is 90.202.110.140

thanks

SD

[Retired-Andy]

Hi ScrumDumb,

Your IP address is on our whitelist, so no problems there.

With your router, the only port range you need is the following:

Port Number

33434 - 33445    UDP

We’re unable to support individual routers; there’s more information on port forwarding here.

You can also check the guide on Sky’s help site here.

If the Sure Signal still doesn’t work once all the right ports are forwarded, we’ll need more information to be able to help.

Can you provide the following please:

Your Sure Signal serial number.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Thanks,

Andy

[ric100]

I too have this problem. SS fine for years with BT but since I moved to Sky it stopped working

My IP address is 151.229.0.253

Please can someone white list this at Vodafone?

[Retired-Kay]

Hi ric100, 

The IP address is already on the whitelist. 

Please supply the information that Andy has requested above and we can look into it for you. 

Thanks, 

Kay

[ric100]

Thank you Kay for the prompt reply. I was just about to cancel my Sky broadband, but will leave it a few days to see if you can solve it. I really appreciate your help. The details you requested are given below

Your Sure Signal serial number: 

RESPONSE: - This is 21196943209

Your speed test results from here.

RESPONSE: My Results here: http://www.speedtest.net/my-result/3621888007

Download: 19.52mbps

Upload: 6.51 mbs

Your ping test results from here.
RESPONSE: My results are: line quality B*, pink 17ms, jitter 1ms

http://www.pingtest.net/result/101779781.png

- Your external IP address from here.
RESPONSE:

IP address is 151.220.0.253

IPV6 address is ::ffff:97e5:fd

The results of a traceroute.
RESPONSE - output is:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 21 ms 22 ms 14 ms 0278093c.bb.sky.com [2.120.9.60]
4 18 ms 18 ms 18 ms ae51.edge6.London1.Level3.net [212.113.9.53]
5 19 ms 18 ms 23 ms vl-3615-ve-239.csw2.London1.Level3.net [4.69.166
.90]
6 18 ms 18 ms 18 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
58]
7 16 ms 16 ms 39 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.138]
8 29 ms 16 ms 16 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\rileyrd>tracert 212.183.133.177

Best wishes, Richard

[Retired-Ian_]

Hi ric100,

I've requested that your Sure Signal is updated to the latest firmware.

Please don't perform any resets or unplug the unit for at least 24 hours. 

This should solve the issue you've been having.

Thanks,

Ian

[ric100]

Thanks Ian - but no joy here so far.   It worked briefly, in that I had full signal on my phone, but when i tried to send a text message the box seemed to disconnect immediately. Now the box only has the power light on, whereas previously 3 of the 4 lights were on (the light next to the phone picture was off).

Is there anything else that can be tried?

[ric100]

UPDATE:  I held down the button for 30 seconds, pulled out the broadband, let go of button, put broadband back in - and it seems to work now fine.  Thank you!