Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Chameleon]

Hi, I have just transferred to Sky BB and my VSS is not working. Just read this forum and my IP address is 2.122.174.190

Could you please do what you need to do so that my VSS pings into life too!

Many thanks!!

Could you please confirm when you have done this so that I can check that it is working.

[Chameleon]

All seems to be working now

[Retired-James]

Hi Chameleon,

I’m pleased to see that your Sure Signal is now working, let us know if you have any further issues.

@ ashbyph, I have re-synced your Sure Signal for you this morning, please can you test this and try a reset if required.

Give this a go and let me know how you get on.

James

If you have any comments regarding my service today, please complete our survey.

[CS-JMS]

Hi James

I transferred to Sky and few weeks back and have been having intermittent issues with my VSS ever since...

My IP is 90.218.148.250. Please add it to the accepted list asap.

Can I also note that I've spoke to your tech support on two separate occasions. The first advisor sent me a routine email suggesting opening ports, checking internet speed, reviewing hops etc. She also suggested speaking with Sky again as the issue was at their end... That was a complete waste of my time. So after spending more time speaking to Sky then having to research the problem I came across this post. I called your tech support team again and explained what customers were doing through this post. The advisor again knew nothing and had to go to your second tier and pass on what I had said. He eventually came back to say this was a 'minor issue' and therefore the reason they hadn’t been told about it. I tried to explain there's 17 pages on this thread alone dating back to May last year. There's probably a handful more posts like it on the Vodafone site as well - I know there are on Sky's forum...

My point is, would a simple email to your first tier phone support be that hard put in place? It would have saved me a good few hours and stopped me calling a second time if they knew what the issue was...

Look forward to a working VSS.

Thanks
Jonathan

[Retired-James]

Hi CS-JMS,

All of our technical teams should be aware of the issues that we have had with SKY using MER however this is no longer an issue and hasn’t been for some time now.

I have checked your IP address and can confirm hat it is already on the White list however, so we can help you further with your query, please can you let me know the following;

What is your Sure Signal serial number?

What light sequence do you see on the Sure Signal?

James

[CS-JMS]

Hi James

Thanks for the info. I've sent the serial number via a private message.

Thanks
Jonathan

[CS-JMS]

Hi James

I've rebooted both phones and they have full signal at the moment. I'll keep an eye on them to make sure that doesn't drop as it has done over the past few weeks.

Any further problems and I'll update the thread.

Thanks
Jonathan

[CS-JMS]

Hi James

My mobile has lost signal again after leaving for 30mins then returning to my property. My partners mobile still has full signal - she hasnt left the property.

Hope this narrows down the potential issue with VSS?

Thaks

Jonathan 

[Mark2011]

HI

I too have experienced problems with my Vodafone Sure Signal suddenly stopping workin after 18 months of it being ok (well, i say ok - i mean a bit temperamental!)

I have tried all of the rest methods - none have worked and i still have no mobile signal at home.

I will not be staying with Vodafone if i can't fix this.

My internet provider is Sky and my ADSL port IP address is: 94.15.59.70

My LAN port IP address is 192.168.0.1

I am unsure which IP address i need to post on here?

Can anyone help?

Thanks!!

[fredbananas]

I have Sky BB with a router IP of: 2.219.xxx.xxx - my VSS is currently not working.