Sky to BT Broadband Switch Issues

[s1monjeavons]

Hi guys,

Swapped from Sky Broadband to BT (with Home Hub 3) a couple of days ago - since then my SS3 has had a solid red light, and a flashing white internet light....

From reading previous posts it doesn't look good for me so any help appreciated.

I have done a hard reset 

Serial Number: 42151127810

Tracert: 

Tracing route to 212.183.133.177 over a maximum of 30

1 4 ms 3 ms 4 ms bthub.home [192.168.1.
2 45 ms 39 ms 37 ms 213.1.176.122
3 33 ms 32 ms 32 ms 213.1.177.161
4 34 ms 32 ms 32 ms 213.1.69.98
5 71 ms 33 ms 33 ms 31.55.165.103
6 31 ms 34 ms 32 ms 31.55.165.193
7 33 ms 32 ms 35 ms 31.55.165.109
8 31 ms 31 ms 31 ms acc2-xe-3-3-0.mr.21cn-
9 39 ms 82 ms 39 ms 109.159.250.17
10 43 ms 39 ms 40 ms 109.159.254.193
11 41 ms 39 ms 41 ms lndgw2.arcor-ip.net [1
12 41 ms 40 ms 41 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * ^C

Tracing route to 212.183.133.177 over a maximum of 30

1 4 ms 3 ms 4 ms bthub.home [192.168.1.
2 45 ms 39 ms 37 ms 213.1.176.122
3 33 ms 32 ms 32 ms 213.1.177.161
4 34 ms 32 ms 32 ms 213.1.69.98
5 71 ms 33 ms 33 ms 31.55.165.103
6 31 ms 34 ms 32 ms 31.55.165.193
7 33 ms 32 ms 35 ms 31.55.165.109
8 31 ms 31 ms 31 ms acc2-xe-3-3-0.mr.21cn-
9 39 ms 82 ms 39 ms 109.159.250.17
10 43 ms 39 ms 40 ms 109.159.254.193
11 41 ms 39 ms 41 ms lndgw2.arcor-ip.net [1
12 41 ms 40 ms 41 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
etc

[Retired-EricChe]

@s1monjeavons

Please could you confirm your IP address is 212.183.133.177 so that we can check this on the system?

Thanks