Sure Signal 2 just stopped working

[sbailey]

Hi

After many months of working without a problem, my Sure Signal 2 has just stopped working. It seemed to be receiving an update yesterday - could it be due to that?

Nothing on my system has changed - the Sure Signal just stopped working.

It either has just the red light on continuously, or most of the time it has the red light on and the other two lights both flashing.

I have performed a factory reset on the SS and rebooted the router.

Details:

Ping 22ms

Download speed 20.9Mbps

Upload speed 7.37Mbps

SS serial number 40120230277

IP 195.166.158.2

C:\Users\Stephen>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   18 ms   18 ms   18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130

.139]

2   18 ms   18 ms   18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130

.139]

3   17 ms   18 ms   17 ms irb.11.PCL-CR01.plus.net [84.93.249.97]

4   18 ms   18 ms   18 ms ae1.ptw-cr01.plus.net [195.166.129.0]

5   19 ms   18 ms   19 ms lndgw2.arcor-ip.net [195.66.224.124]

6   20 ms   20 ms   19 ms 85.205.0.93

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

Thanks

[sbailey]

Working OK for me now, and it seems for others. Seems to have been a Plusnet error which they have now sorted out.

[shadowknight]

Mine started working overnight too.  Plusnet were adamant that it was nothing to do with them but it had to be something to do with their equipment.

[Phil]

Hi everyone, 

Thanks for confirming that your Sure Signals are back up and running again.  

If anyone is still experiencing issues, let us know.  

Thanks, 

Phil

[lewer]

got 2 suresignals. both stopped due to the plusnet issue, then started working again.

Last night both stopped again and still not working this morning. restarted everything.

Is this now a vodafone issue - the light config on the devices is different to the problem on wednesday

[Ben_H]

Hi @lewer ,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ben

[SJH31]

Hi,

I have the same issue:

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ROUTER [192.168.1.1]
  2    14 ms    13 ms    14 ms  host-92-19-88-1.as13285.net [92.19.88.1]
  3    20 ms    16 ms    17 ms  host-78-151-228-36.as13285.net [78.151.228.36]
  4    17 ms    17 ms    17 ms  host-78-151-225-200.static.as13285.net [78.151.2
25.200]
  5    19 ms    17 ms    19 ms  host-78-144-11-121.as13285.net [78.144.11.121]
  6    21 ms    18 ms    26 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    20 ms    19 ms    20 ms  85.205.0.93
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

My ISP is TalkTalk

Download speed is 7.6

Upload speed is 0.85

Ping is 21ms

Jitter 1ms

External IP address is: 92.19.90.192

Sure Signal serial number: 40121015404

I have the one red line light on

Can you help please

Thanks and regards

Steve

[Ben_H]

Hi @SJH31 ,

Thanks for posting your results.

The speedtest and IP look fine, but I can see your unit hasn't connected to our servers since 16 December. As your traceroute isn't reaching us, I'd speak to your ISP to see if there are any firewalls in place.

Trying a different Ethernet cable or testing the Sure Signal in a different part of the house can also help rule out a hardware issue. 

Cheers,

Ben

[SJH31]

Hi Ben,

The tracerout is showing that the trace is getting as far as 85.205.0.93 Checking out this IP address it belongs too or is managed by Vodafone Germany, so I would say the problem is from there onwards?

Learn about 85.205.0.93, an IP Address managed by Vodafone Group Services Gmbh and located in Dusseldorf, Nordrhein-westfalen, Germany.

[cineriv]

Hi SJH31,

I don't think Ben is correct in what he say's about your trace route not reaching Vodafone's servers,

The servers at 212.183.133.177 etc. (cluster4.vap. vodafone. co.uk) are secure servers and heavily firewalled and will not allow traceroutes and pings etc. 

The trace route termination at 85.205.0 93 is correct as it can't go any further.

If you look at any traceroute which has been carried out in regards to the Sure Signal they always finish with a 85.205.x.xx  ip address, assuming that the trace goes all the way.

Just to prove the point here is my traceroute for my Sure Signal which is working perfectly.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Mike>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 16 ms 16 ms host-92-3-48-1.as43234.net [92.3.48.1]
3 21 ms 19 ms 22 ms host-78-151-224-29.as13285.net [78.151.224.29]
4 19 ms 20 ms 19 ms host-78-151-238-20.as13285.net [78.151.238.20]
5 20 ms 20 ms 20 ms host-78-144-9-131.as13285.net [78.144.9.131]
6 21 ms 22 ms 20 ms host-78-144-10-76.as13285.net [78.144.10.76]
7 21 ms 23 ms 24 ms lndgw2.arcor-ip.net [195.66.224.124]
8 23 ms 24 ms 22 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 ^C

Sorry to intervene on your thread ....... I just wanted to put the record straight. :smileyhappy:

Good luck,

Mike.

[SJH31]

Thanks Mike,

Also this IP address you can get to is 'owned' by Vodafone Germany!