Sure Signal 2 just stopped working
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17-12-2014 10:24 AM
Hi
After many months of working without a problem, my Sure Signal 2 has just stopped working. It seemed to be receiving an update yesterday - could it be due to that?
Nothing on my system has changed - the Sure Signal just stopped working.
It either has just the red light on continuously, or most of the time it has the red light on and the other two lights both flashing.
I have performed a factory reset on the SS and rebooted the router.
Details:
Ping 22ms
Download speed 20.9Mbps
Upload speed 7.37Mbps
SS serial number 40120230277
IP 195.166.158.2
C:\Users\Stephen>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 18 ms 18 ms 18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130
.139]
2 18 ms 18 ms 18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130
.139]
3 17 ms 18 ms 17 ms irb.11.PCL-CR01.plus.net [84.93.249.97]
4 18 ms 18 ms 18 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 19 ms 18 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
6 20 ms 20 ms 19 ms 85.205.0.93
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks
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18-12-2014 01:59 PM
Mine started working overnight too. Plusnet were adamant that it was nothing to do with them but it had to be something to do with their equipment.
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20-12-2014 09:38 PM
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21-12-2014 09:08 AM
got 2 suresignals. both stopped due to the plusnet issue, then started working again.
Last night both stopped again and still not working this morning. restarted everything.
Is this now a vodafone issue - the light config on the devices is different to the problem on wednesday
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23-12-2014 03:58 PM
Hi @lewer ,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Ben
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07-01-2015 02:46 PM
Hi,
I have the same issue:
C:\Windows\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms ROUTER [192.168.1.1]
2 14 ms 13 ms 14 ms host-92-19-88-1.as13285.net [92.19.88.1]
3 20 ms 16 ms 17 ms host-78-151-228-36.as13285.net [78.151.228.36]
4 17 ms 17 ms 17 ms host-78-151-225-200.static.as13285.net [78.151.2
25.200]
5 19 ms 17 ms 19 ms host-78-144-11-121.as13285.net [78.144.11.121]
6 21 ms 18 ms 26 ms lndgw2.arcor-ip.net [195.66.224.124]
7 20 ms 19 ms 20 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
My ISP is TalkTalk
Download speed is 7.6
Upload speed is 0.85
Ping is 21ms
Jitter 1ms
External IP address is: 92.19.90.192
Sure Signal serial number: 40121015404
I have the one red line light on
Can you help please
Thanks and regards
Steve
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11-01-2015 04:37 PM
Hi @SJH31 ,
Thanks for posting your results.
The speedtest and IP look fine, but I can see your unit hasn't connected to our servers since 16 December. As your traceroute isn't reaching us, I'd speak to your ISP to see if there are any firewalls in place.
Trying a different Ethernet cable or testing the Sure Signal in a different part of the house can also help rule out a hardware issue.
Cheers,
Ben
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11-01-2015 05:01 PM
Hi Ben,
The tracerout is showing that the trace is getting as far as 85.205.0.93 Checking out this IP address it belongs too or is managed by Vodafone Germany, so I would say the problem is from there onwards?
Learn about 85.205.0.93, an IP Address managed by Vodafone Group Services Gmbh and located in Dusseldorf, Nordrhein-westfalen, Germany.
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11-01-2015 07:35 PM - edited 11-01-2015 08:18 PM
Hi SJH31,
I don't think Ben is correct in what he say's about your trace route not reaching Vodafone's servers,
The servers at 212.183.133.177 etc. (cluster4.vap. vodafone. co.uk) are secure servers and heavily firewalled and will not allow traceroutes and pings etc.
The trace route termination at 85.205.0 93 is correct as it can't go any further.
If you look at any traceroute which has been carried out in regards to the Sure Signal they always finish with a 85.205.x.xx ip address, assuming that the trace goes all the way.
Just to prove the point here is my traceroute for my Sure Signal which is working perfectly.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Mike>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 16 ms 16 ms host-92-3-48-1.as43234.net [92.3.48.1]
3 21 ms 19 ms 22 ms host-78-151-224-29.as13285.net [78.151.224.29]
4 19 ms 20 ms 19 ms host-78-151-238-20.as13285.net [78.151.238.20]
5 20 ms 20 ms 20 ms host-78-144-9-131.as13285.net [78.144.9.131]
6 21 ms 22 ms 20 ms host-78-144-10-76.as13285.net [78.144.10.76]
7 21 ms 23 ms 24 ms lndgw2.arcor-ip.net [195.66.224.124]
8 23 ms 24 ms 22 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 ^C
Sorry to intervene on your thread ....... I just wanted to put the record straight. :smileyhappy:
Good luck,
Mike.
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12-01-2015 01:41 PM
Thanks Mike,
Also this IP address you can get to is 'owned' by Vodafone Germany!
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