cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal 2 just stopped working

sbailey
3: Seeker
3: Seeker

Hi

After many months of working without a problem, my Sure Signal 2 has just stopped working. It seemed to be receiving an update yesterday - could it be due to that?

Nothing on my system has changed - the Sure Signal just stopped working.

It either has just the red light on continuously, or most of the time it has the red light on and the other two lights both flashing.

I have performed a factory reset on the SS and rebooted the router.

Details:

Ping 22ms

Download speed 20.9Mbps

Upload speed 7.37Mbps

SS serial number 40120230277

IP 195.166.158.2

 

C:\Users\Stephen>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

1   18 ms   18 ms   18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130

.139]

2   18 ms   18 ms   18 ms lo0.11.central11.pcl-bng01.plus.net [195.166.130

.139]

3   17 ms   18 ms   17 ms irb.11.PCL-CR01.plus.net [84.93.249.97]

4   18 ms   18 ms   18 ms ae1.ptw-cr01.plus.net [195.166.129.0]

5   19 ms   18 ms   19 ms lndgw2.arcor-ip.net [195.66.224.124]

6   20 ms   20 ms   19 ms 85.205.0.93

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

 

Trace complete.

 

Thanks

 

20 REPLIES 20

5kirkbiegreen
2: Seeker
2: Seeker

We're seeing the same as you this morning with our SS.  Tracert stops at a similar IP - 85.205.0.86

Same thing here, Southam, Warwickshire.   Everything working fine yesterday, now nothing at all, stops at the same IP as above.

 

Tried reset, nothing just red light for ages, then flashing lights, but not connecting.

 

U/L = 14.4Mbp/s  D/L = 1.32Mbp/s

 

My external IP is 80.229.166.46 (Static) - the SS is setup in a DMZ and has QoS priority on traffic.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.254]
2 15 ms 23 ms 22 ms lo0-central10.pcl-ag06.plus.net [195.166.128.187
]
3 12 ms 11 ms 11 ms link-b-central10.pcl-gw02.plus.net [212.159.2.18
2]
4 11 ms 11 ms 11 ms xe-10-3-0.pcl-cr02.plus.net [212.159.0.214]
5 11 ms 11 ms 12 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 11 ms 11 ms 11 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 16 ms 14 ms 15 ms lndgw2.arcor-ip.net [195.66.224.124]
8 13 ms 12 ms 12 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

 

I am in west sussex and my SS2 has stopped working this morning after having no problems in the past. . Red light only. Resetting makes no difference. 

Same in South Cambs. Dead all morning.  However the two white lights have started flashing (at 11:47).

 

EDIT: looking at the posts, it appears to be a Vodafone related issue (perhaps downtime?).  It would be very helpful to have a pinned post at the top of the forum showing scheduled maintainence and other outages.

shadowknight
1: Seeker

Mine has stopped too - in Gloucestershire.

It's obviously country wide. Same problem in Cumbria.

Same issue here - common factor seems to be Plusnet as an ISP

Mine has also stopped today. Tried everything to reset it and no luck 😞 Also on PlusNet

lin15
4: Newbie
Mine stopped working today too. Also Ss2 and Plusnet. Please let us know what is going on. Thanks.