Sure Signal 3 not working

[brushtec]

Hi All,

I've been having problems getting a Vodafone Sure Signal to connect through a Draytek 2830n V2 via a fibre broadband connection. I found the following guide and run with it, Version-3-VSS-Draytek-2850-and-Fibre-Broadband/.

Can you take a look at my tracing route and let me know if this is ok?

Regards, Barry 

Vodafone Sure Signal  V3

SN: 42151595453

Download: 26.77Mbps

Upload: 6.26Mbps

Ping 18ms

Jitter 0ms

Packet loss: 0%

External IP Address:  81.130.214.114

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.0.1]

  2    10 ms    10 ms     9 ms  host81-139-224-1.in-addr.btopenworld.com [81.139.224.1]

  3    10 ms    10 ms    10 ms  213.120.182.141

  4    12 ms    10 ms    10 ms  213.120.161.82

  5    10 ms    10 ms    11 ms  31.55.164.71

  6    11 ms    10 ms    10 ms  31.55.164.107

  7    14 ms    14 ms    14 ms  109.159.248.121

  8    15 ms    15 ms    15 ms  core1-te-0-13-0-4.ilford.ukcore.bt.net [109.159.248.136]

  9    15 ms    15 ms    15 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.254.215]

 10    20 ms    19 ms    20 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    17 ms    16 ms    17 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[DaveCD]

@brushtec

As the Vodafone Sure Signal worked when it was connected at home, it shows there's no fault with the hardware.

Are you using the same router at both locations? If not, please test this and ensure the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset.

The Vodafone Sure Signal is only valid with PPoA connections, please check with your ISP that this is what you have.

We're aware of some users having difficulties with some BT Business services but this has only been found with BT Infinity.

[brushtec]

I’ve redirected the additional ports and add the extra IP’s and rest the SS3. Please see attached image. There is still no change.

We are using bt business infinity, can the difficulties you mentioned be fixed?

[Retired-Wayne]

@brushtec

You can find more information on this here.

[brushtec]

We aren't using a BT Infinity broadband routers. We are using the openreach modem and a Draytek.

[Retired-Wayne]

@brushtec

You are using BT Business Infinity, it may the type of connection that’s causing the issue.

I’d suggest trying the Sure Signal at a different location, to rule out the device as being faulty.