Sure Signal 3 won't work

[jasonplato]

Hi,

I have just replaced old sure signal with new v3 as it stopped working

The new one wont work, flashing red light and solid orange.

Info required below.

Serial Number: 42142811894

i have 10mb up and down network

my static ip address is: 141.0.35.122

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  unknown.griffin.com (141.0.35.121)  7.120 ms  7.543 ms  7.282 ms

 2  unknown.griffin.com (141.0.35.224)  5.830 ms  5.793 ms  6.117 ms

 3  xe-0-1-1-201.jar-003.thn.uk.easynet.net (135.196.69.154)  6.363 ms  9.297 ms  6.734 ms

 4  xe-0-0-0.jar-001.the.uk.easynet.net (135.196.65.116)  6.132 ms  6.189 ms  6.139 ms

 5  te0-4-0-6.gr10.telon.uk.easynet.net (87.86.77.14)  9.878 ms  8.672 ms  7.573 ms

 6  ae2-98.lon10.ip4.gtt.net (77.67.74.109)  6.512 ms  6.200 ms  7.513 ms

 7  xe-2-3-1.lon11.ip4.gtt.net (141.136.106.214)  6.133 ms

    xe-7-1-0.lon11.ip4.gtt.net (141.136.106.22)  6.078 ms

    xe-2-1-2.lon11.ip4.gtt.net (89.149.183.181)  6.461 ms

 8  ae9-xcr1.lns.cw.net (195.2.22.217)  6.203 ms  6.188 ms  6.222 ms

 9  *

PLease can you advise next steps.

Kind regards,

Jason

[MohamedGamal]

If the first light is flashing that means either it's still registering (Which might take up to 24hrs maximum after registering the VSS on the online account) or in some cases a faulty device, if it's been over 24 hours since registering can you try to plug the SS device in a different power outlet ?

[Ben_H]

Hi Jason,

Welcome to the eForum.

I can see your unit connected to our servers just after 3am this morning. You may need to restart your router and your phones for them to pick up the new unit too.

Cheers,

Ben