Sure Signal Fiasco

[Debol16]

We bought a sure signal box 4 or 5 months ago to replace one attached to Hubby;'s corporate account which stopped working. This was the start of our problem - getting anyone at vodafone to grasp that we wanted to buy the suresignal ourselves and therefore did not need permission from hubbys employer was beyond painful and took over two hours one Saturday afternoon. However, eventually it was purchased, installed and working fine. We both have Vodafone work mobiles which will not work at all in our home without a Suresignal box. Today the box has stopped working again. Low and behold we have struggled again to get anyone at Vodafone to grasp that they do not need permission to talk to us from the corporate account holder because the sure signal box does not belong to the corporate account holder - it is ours! From the message on the Vodafone site when hubby reset his password  it looks as though they have the wrong mobile number registered against the account (we do not recongise the last 4 digits. We are now wondering if they have somehow allocated our suresignal box to someone elses account (we know it was correct a month or so ago when it went wrong before) - which might explain why it has stopped working. To cap it all in the FAQ's Vodafone helpfully suggest that you can call 191 from your Vodafone mobile?!! If I could do that from home I woundn't need a Sure Signal Box would I?!! Other than hanging myself from sheer frustration does anyone have any suggestions on how to get some sense out of this company. I have a full on work day planned tomorrow but without a mobile signal I am not going to be able to work and nor is my hubby.

[Retired-EricChe]

@peterbenson

Thanks for getting back to us.

The private message Rahim sent should also have included a link to my teams email form. Just incase it didn't, I've resent your the details via private message again.

[peterbenson]

Eric, I have filled out these private message forms 3 times with absolutely no proper response than the stock answers you send out e.g we receive so many etc.. dial 191, live chat  local store and if you have read my bposts so far you will see that these are really not very helpful. It would be nice if someine put a handle on this and send or sell me a sure signal device if the things actually work, but to show good faith I will wander down this pathway again and see if there are any roses at the end.

[peterbenson]

for the record I have replied again to the private message and nothing different appeared on the screen than the 3 previous times I did this. I have had no automatic reply either. Looks like we are going down the same cul de sac. Why doesn't someone just send me the device and I'll send you the money or is there no one at vodafone able to make a decision on their own and take responsibility for it

[Rahim]

@peterbenson I've checked our inbox, however couldn't see any emails from yourself via the email address registered to your profile. 

I've sent a new private message with an alternative way to get in touch.

[peterbenson]

Rahim, I do everything it asks me to do and everytime you come back with the same answer and so we go on, can't you just talk to me directly rather sending private messages that doesn't work.

[peterbenson]

It is pretty obvious with my posts what problems I have with Vodafone , like alot other people by the looks of it. Instead of private messages could we not just address the problems

[peterbenson]

rahim you keep sending me the stock reply everytime i reply to your private message, do you really think this is helpful. we could be doing this the rest of our lives unless you break the mould. use your vown words for gods sake

[Rahim]

@peterbenson You'll need to click on the link within the private message rather than replying back to my direct inbox. 

We're unable to respond to comments sent to our own direct inboxes. 

[peterbenson]

Well its 8 days later after replying to the last private message from Rahim, and once again we have absolutely no response.This is now weeks I have been banging on about trying to buy a sure signal. Doesn't anybody at vodafone care enough to do something about this. What an absolute disgrace.

[maddocks2379]

really sorry to hear this and not surprised either.  i would suggest calling 191 and filing a complaint with the customer service regarding the original issue and the poor service on here, if nothing is done or they dont reply ask them for a deadlock letter so you can take it to the ombudsmen and i guarentee it will be fixed there and then. However if its not, take it to the ombudsmen and let them roast vodafone a little more