Sure Signal - Phone does not connect

[MessyMessage]

I have a new Sony Experia C5, dual Sim, and this will not connect to my Sure Signal 2 - the phone is set to use LTE/WCDMA/GSM .

I have de registered the mobile number from the Sure signal and re registered - but the phone will not connect

What light sequence you're seeing:

One solid Red light, one solid white light
Your speed test results from

Download 50, Upload 10

Your external IP address

82.14.15.204

Your Sure Signal serial number:

 40114258912

The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  routerlogin.net (192.168.0.1)  1.819 ms  1.235 ms  1.206 ms
 2  cpc1-hava2-2-0-gw.6-1.cable.virginm.net (82.14.14.1)  11.449 ms  11.097 ms  28.827 ms
 3  cosh-core-2a-ae8-1685.network.virginmedia.net (80.3.161.77)  14.791 ms  11.129 ms  30.437 ms
 4  *

Help would be appreciated

[BandOfBrothers]

Hi @MessyMessage

I'm sure one of the Tech teams will be along soon to check your post. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[AnnS]

Hi @MessyMessage

The Sure Signal operates using a 3G connection. Your phone should have a  network setting for 3G only, try changing this from LTE/WCDAMA/GSM to 3G only.

You may find the phone will connect to the Sure Signal and stop latching onto the 4G and GSM signals.

[DaveCD]

@MessyMessage

Everything that you've posted looks fine and suitable for the Sure Signal.

I can see there's been a connection in the early hours today and the lights you describe mean the Sure Signal is ready to take calls.

Please try the steps suggested by both @AnnS and @BandOfBrothers.