Sure Signal Re-Sync Please

[gibbo456]

Hi,

My Sure Signal hasn't worked since SUnday 24th Nov. Have tried restarting but no joy.

Can you do a re-sync please - Serial Number *40131962801.

I just have a flashing white internet light at the moment qith solid power light.

Ian

[Retired-Dave]

Hi gibbo456,

I've resynched this, so give the box a reset for me:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If that doesn't help, we'll need a little more information:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.

Can you also paste the results of a traceroute here for me?

On a PC

• Click on Start and select Run.
• Type CMD into the Run box and press enter/click ok.
• A black box will appear.
• In this box type tracert 212.183.133.177 and press Enter.

On a Mac

• Open Terminal (Applications, Utilities).
• Type traceroute 212.183.133.177 and press Enter.

Dave