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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73720 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Upgrade Dept called me today

I showed an interest in the 6S on the website and this morning Upgrade Dept called me to offer me an upgrade even though mine is not due until Dec and I can't upgrade early until 28th Sept. All sorted and I've had loads of texts and emails.

Once again existing customers shafted by Vodafone

Logged on at 8.00am this morning to upgrade my phone to the new iphone 6s and there is no option to do the upgrade online. When I try ringing customer services the recorded message tells me they are not open until 9.00am by which point i'll be so far...

flyboi65 by 4: Newbie
  • 13339 Views
  • 14 replies
  • 0 thanks

Note 4 5.1.1 OTA upgrade

Hello there,  Has anyone started receiving their 5.1.1 OTA?  I wonder why it's taking so long for Vodafone to push theirs...  Thx

jduraes by 2: Seeker
  • 13008 Views
  • 2 replies
  • 0 thanks

Cost of price plans

Why is it that for the iPhone there is such a high monthly fee, and limited options of paying more upfront, to reduce the monthly cost? The cheapest one is below: £39 month£69upfront1000minutesUnlimitedtexts1GB24 I know it is a premium device, but th...

L0cke by 2: Seeker
  • 11104 Views
  • 4 replies
  • 0 thanks

Video call

I do not have the option to video call. The option is greyed out. How do i activate this so i can video call, i have heard it is a main issue with vodafone. Thank You

upgrade via live chat

just upgraded via live chat, iphone 6s plus rose gold 64gb,  £64 a month, (but i have access to VEA and will apply that soon) handset cost £309 but managed to haggle it down to £249 recieved text confirmation of packages ready to be shipped via dpd. ...

fitu by 3: Seeker
  • 14178 Views
  • 5 replies
  • 0 thanks

suresignal - postcode not valid

Good Evening, I am trying to register my Vodafone Sure Signal but keep getting an error. postcode not valid. Postcode: ME19 4QS please could you update your database Many thanks

sacha82 by 2: Seeker
  • 16062 Views
  • 1 replies
  • 0 thanks

Resolved! Samsung S6 and syncing with Outlook on Smart Switch

I've just upgraded from an S4 to S6. I was previously using Kies 3 to sync my outlook contacts, diary and tasks on a weekly basis which worked perfectly. I have been advised by Vodafone technician and can see on other forums that the S6 is not compat...

SusyQ by 3: Seeker
  • 25805 Views
  • 7 replies
  • 0 thanks

Sending MMS messages with an HTC One M8

Despite paying extra to be able to text photos with some of my texts, I have been totally unable to send any.i am able to send photos attached to GMail emails and I can also send them to Facebook.When I had a text chat with Vodafone customer services...

Vodafone Smart 6 Ultra App Notifications & Gestures

Hi,I recently purchased a Vodafone Smart 6 Ultra. For the most part I'm very happy with it. But 2 little annoyances:1. My email and Facebook app icons do not have a new message count in the corner. On most of my other Android phones these icons will ...

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