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Sure Signal V2 not working "In Use" light constantly on

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2: Seeker

Hello

 

As the title states the "In Use" light is constantly on. I have tried resetting the SS which makes no difference.

 

Capture.PNG

 

Any ideas how to fix please? My serial number 40120955279.

 

TIA

Paul

 

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17: Community Champion

Hello @skippylee

 

 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hello @skippylee

 

 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Moderator (Retired)

@skippylee I've checked your serial number and can see you've recently made a connection with our server using your Sure Signal. 

If you're still having trouble, please follow the instructions given by @BandOfBrothers and let us know if you need further help. 

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