Sure Signal V3 will not register

[andharri]

We have recently purchased a Vodafone Sure Signal model 9361 for our business.

I have gone through the standard setup on the Vodafone portal, however the unit is not registering with the Vodafone network.

I have called customer service a few times and they have assured me it is all configured correctly, and that it must be our firewall blocking the unit.

I have run a packet capture on the outside of the firewall and I can see regualar ISAKMP packets coming from the device to IP 88.82.13.171 (cluster14.vap.vodafone.co.uk) however we never receive any replies back from this request, nor do we see any other traffic.

Obviously once these packets leave our network I have no control over them, however I have a theory that because our Internet facing IP address used to be registered in Germany (and is still considered to be by some websites) that is it possible that Vodafone is blocking our requests on a geographic basis?

Any ideas welcomed!

[Retired-Andy]

Hi andharri,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andy

[andharri]

Speedtest

Pingtest

IP Address: 89.197.1.27

Sure Signal Serial: 40133648929

Traceroute:

Tracing the route to cluster4.vap.vodafone.co.uk (212.183.133.177)
VRF info: (vrf in name/id, vrf out name/id)
  1 10.2.2.43 0 msec 0 msec 0 msec
  2 89.197.1.25 0 msec 0 msec 0 msec
  3 79.98.160.84 0 msec 0 msec 0 msec
  4 te0-0-0-11.ccr21.lon01.atlas.cogentco.com (149.6.2.197) 0 msec 4 msec 0 msec
  5 195.2.22.21 0 msec 0 msec 4 msec
  6 195.2.30.62 0 msec 0 msec 0 msec
  7 vodafone-gw1.cw.net (195.59.77.26) 4 msec 0 msec 4 msec
  8 85.205.116.6 0 msec 0 msec 4 msec
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[Retired-Andy · Accepted solution]

Hi andharri,

Everything is fine with your speed test, ping test and traceroute.

Your IP address isn’t on our whitelist, so I’ve requested that it be added.

Cheers,

Andy

[Splitpin]

The fix for me was to assign an internal static IP address for the suresignal through the router then 'Port Forward' TCP/UDP ports as required by SureSignal to the allocated/reserved internal IP address!

If using DHCP.. Any router firmware upgrade will effectively render the SureSignal inop again unless the above process followed as resets all the firewall rules/services

Contact me for specifics on this and I'll be more than happy to assist!

Ensure that your Sure Signal device is assigned to a fixed static IP address on your router’s network and that IP address should be assigned to Sure Signal device’s MAC address (the sure signal MAC address is written on the back of the sure signal device)

The maximum connection MTU size to guarantee the connection is 1500

Port Protocol Type

8 TCP UDP

50 TCP UDP

53 TCP UDP

67  UDP

68  UDP

123  UDP

500  UDP

1723 TCP UDP

4500  UDP

33434 - 33445  UDP

Regards

Cris

[andharri]

Hi,

It has now registered, thanks for the fix.

Andy