My SS is just over one month old, but seems to have developed a intermittent problem which is very frustrating. it has worked fine until last week but now the 3g signal is on and off, all the time more off than on. Also my partners phone cannot use the 3g signal, (when its on) even though its on my user list and she received the text confirming everything, I've followed the troubleshooting guide for this problem nothing seems to make a difference.
I managed to use Live Chat on friday, who informed me they had sorted the problem as the 3g signal had been off for a number of days. It was then off and on all over the weekend.
Here is the details as required
Speed Test results
ping 9ms
download 37.47mbps
upload 7.16 mbps
ip address 81.135.29.78
SS serial number 4215157299
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\Darrell>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 8 ms 8 ms 31.55.187.184
5 9 ms 9 ms 9 ms 195.99.127.178
6 9 ms 9 ms 9 ms 195.99.127.3
7 12 ms 54 ms 14 ms lndgw2.arcor-ip.net [195.66.224.124]
8 12 ms 12 ms 11 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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