Sure Signal not working - Phones not connecting

[FBL]

We have had the version 3 sure signal box for well over a month & have tried everything.

The lights are displayed correctly and all the numbers have been registered online etc.

However, the phones are still not connecting. Someone mentioned it may be a firewall blocking the connection, but this doesn't seem to be the case either.

Occasional the mobile phone signal is illuminated....but no one is on the phone strangely enough.

Most of the phones trying to connect are iphones. Any ideas?

[thesoupdragon]

Hi FBL,

Just found this in the Trouble shooting section, it might help?

RE: No 3g with all lights working correctly...

You'll need to remove the affected number from your Sure Signal and then add it back on via My Account. 

If the affected number is the owner of the Sure Signal, you'll need to temporarily transfer the ownership to another number and then remove and re-add the affected number. This can be done by clicking ‘Change Owner’ on the Sure Signal Dashboard.

The new owner will then need to log in to their My Account profile and accept the ownership request, before removing and re-adding the number. Once this has been completed then the ownership can be transferred back to the original number.

[FBL]

Thanks for the reply.....however, we have just tried this (De registered & re registered) & its still not working.:smileysad:

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator