Sure Signal not working after power cut

[Rohan777]

We had a power cut in the middle of last week and since then cannot get the Sure Signal to work, despite re-setting several times. The internet connection for the computers is fine.

The power light is on, the internet light is sometimes flashing, sometimes on and the status light flashes from time to time.

- Router Make & Model: DrayTek Vigor 2710n

- Sure Signal Serial Number: 21196761452

Please can you help?

Thanks

Rohan

[Retired-Simon]

Hi phil22

Thanks for your post. I can see that the last time the Sure Signal connected was on 5th March. I've tried a resync to see if this can force it through.

If you're still encountering the same difficulty then please contact us via the details in the private message I've sent across to you and we'll be in contact to discuss things further.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[iany]

HI,

Same here, after the high winds and power being off for an hour its not been right since, just a red light on, if i reset the first white one flashses a bit then goes off.

anything that can be done to resolve?

thanks,

Ian.

[Retired-Ian_]

Hi iany,

Thanks for posting.

Has anything changed since you did so?

Can you pop back with the serial number and we'll take a look?

Thanks

Ian

[iany]

Hi,

Nope, still the same,

the vodafone account site appears to be down at the moment, once its back i'll post the serial and trace details

[iany]

Hi Ian_c,

thanks for replying, i've posted details on another thread that i started just before you replied, just to save duplicating effort here's the link,

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting/m-p/1930582/highlight...

[Gemma]

Hi iany,

I can see from your post here that your Sure Signal’s now working again.

Thanks for letting us know.

Gemma

[Woowoo25]

I've lost all ss power since mains power had to be switched off. Tried resetting and restarting router then ss but no luck. Tried this for the last couple of days with no success.

I have no network coverage without the ss....

[Retired-Charles]

@Woowoo25 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Woowoo25]

Speed download 15.58, upload 9.24 

Ping 46ms

Serial Number 40123670834

[Woowoo25]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\User>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\User>cmd
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\User>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 26 ms 25 ms 25 ms be389.pr3.enlba.isp.sky.com [2.120.9.100]
4 51 ms 52 ms 52 ms ae51.edge6.London1.Level3.net [212.113.9.53]
5 52 ms 52 ms 52 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.1
46]
6 27 ms 26 ms 24 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.26]
7 25 ms 24 ms 25 ms ae22-xcr1.lns.cw.net [195.2.30.61]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\User>

C:\Users\User>