Sure Signal problem with main number

[bigbiped]

I have set up my sure signal and it is working well for the number I added.  Reception on the main number though is not improved at all.  If I try to add the main number again I get the usual msg about "must be a vodafone number" and "your number is already added".

Anyone know how to make it work with the main number?

[Retired-EricChe]

@bigbiped 

Is the main number directly from Vodafone or has it been recently ported onto the network?

If the number still isn't added on, our Live Chat team may be able to manually add this for you.

[bigbiped]

It was ported from Orange... but that was many years ago, probably 10.

[bigbiped]

Tonight it has just started working.  If that was something you guys at Vodafone did, thank you.

[bigbiped]

Unfortunately today it has stopped working again, by which I mean I have no enhanced signal.  My wife's phone, which is an identical S6 Edge, is working just fine, as it has done since I installed the Sure signal.

[Retired-EricChe]

@bigbiped

I'm sorry to hear you're still having trouble with your Sure Signal.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[bigbiped]

Here are the details you requested...

Speedtest

download 158Mbps

upload 11Mbps

Pingtest

Line quality B*

Ping 23ms

jitter 3ms

External IP address 81.106.185.50

Traceroute

MarksMacbook:~ markrichardson$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  routerlogin.net (192.168.0.1)  4.005 ms  1.028 ms  1.076 ms

2  10.5.48.1 (10.5.48.1)  7.848 ms  10.490 ms  8.829 ms

3  brnt-core-2a-xe-1131-0.network.virginmedia.net (213.104.146.97)  8.617 ms  9.879 ms  9.507 ms

4  *

[Mark]

@bigbiped

Thanks for the information provided. So we can look into this for you, please supply your Sure Signal Serial number.

Once we have this, we’ll be happy to help.

[bigbiped]

Serial number is 42152116473

[Rahim]

@bigbiped I can see your Vodafone Sure Signal is up to date on our network.

Please ensure that 3G is enabled on the phone that’s not working

Please remove your wife’s number and re add it. For more information on this, please watch this video.              

Once you’ve done this, please follow perform a reset as shown below:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.