Sure Signal v2 not working after Vodafone software update

[Spins]

While trying to troubleshooting a new iPhone connectivity issue, the Vodafone tech team pushed or attempted to push a software update to my Sure Signal and since then it has not worked.

I have rebooted the Router and Sure Signal several times with no effect.

The Sure Signal was performing faultlessly prior to the update.

What light sequence you're seeing:

After reboot has been given several hours, I have a solid power light with no other lights.

My speed test results.

http://www.speedtest.net/my-result/4967170902

My external IP address.

82.69.0.156

My Sure Signal serial number:

40112547530

The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.69.1 (192.168.69.1)     3.436 ms     1.594 ms     1.547 ms

 2  losubs.subs.dsl2.th-lon.zen.net.uk (62.3.84.21)     18.923 ms     18.691 ms     19.124 ms

 3  ae1-115.cr2.th-lon.zen.net.uk (62.3.84.189)     31.225 ms     18.575 ms     23.551 ms

 4  lndgw2.arcor-ip.net (195.66.224.124)     25.332 ms     23.568 ms     19.929 ms

 5  85.205.0.86 (85.205.0.86)     22.679 ms     20.819 ms     35.484 ms

 6  * * *

 7  * * *

 8  * * *

 9  * * *

10  * * *

[Retired-Wayne]

@Spins

I’ve just checked and you Sure Signal is showing as updating yesterday afternoon.

Has anything changed now? Is it up and running?

Everything else looks absolutely fine.

[Spins]

Hi Wayne

I have tried rebooting it several times now and each time it appears to start updating and performs several automatic reboots then just drops off the network.

I have had a continuous ping running during this time and you can see the pings fail a handful of times as it reboots and then after a couple of hours the unit loses complete network connectivity and both white lights are off.

After being given the run around by the Vodafone helpdesk I have finally de-registered and re-registered the device and performed another reboot.

It did the same auto reboot several times but has now been up on the network for 3 hours with 2 flashing white lights but still no phone connectivity.

[Spins]

Device has now been active on my LAN for over 12 hours but still sits with a steady power light and 2 flashing white lights.

[DaveCD]

@Spins

Please ensure the following ports are open on your router:

• 50 (TCP & UDP)

• 53  (TCP & UDP)

• 67 (UDP)

• 68 (UDP) 

• 123 (UDP)

• 500 (UDP)

• 1723 (TCP & UDP)

• 4500 (UDP)

• 33434 - 33445 (UDP) 

IP addresses to be allowed on the router & firewall

• 183.133.177-179

• 183.133.181-182

• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset.

If you're still having issues, please try this at a different location such as a friend or family members (preferably with a different ISP).

This way we can see if it's a fault with the Sure Signal or the setup.

[Spins]

Hi

All ports are open and there are no IP restirctions in place. The device has also been reset several times.

I now have another SureSignal (s/n 42152649804) connected to the same LAN and router and it is working as expected.

Cheers

[Jenny]

@Spins - If your new Sure Signal is working fine, this does indicate that the other may be faulty/

I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.