Sure Signal v3

[njcantle]

My Sure Signal v1 finally gave up so I bought a new v3 and plugged it in. It won't connect. I have BT Infinity and access it via a Netgear D6400 router. All the portforwards are set up and i have even placed the address of the SS in the DMZ. The red light comes on, the first white light slowly flashes then after a period we just get flashing red light and solid orange lights on first and third icons. Trace tests and pings all suggest the router can rapidly reach the vodafone addresses. I read a lot of posts about trouble getting SS to connect via PPPoE/BT Infinity so I am now stuck with what to try.

All the BT Infinity posts I found offered thoughts about solving it with settings on HomeHub but I was not sure if anyone solved it on a non-BT router.

Any thoughts welcome

[BandOfBrothers · Accepted solution]

Hi

A recent forum announcement Here

My-sure-signal-has-stopped-working-what-should-I-do.

[njcantle]

Thanks very much for this. The first link which highlighted that Vodafone had "fixed" something seems to be spot on. I just reset the VSS and it all lit up first time.

Much appreciated

[BandOfBrothers]

Great to hear your Sure Signal is back up and working for you. 

[Mark]

@njcantle

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks