Sure Signal webpage and help

[millet2010]

Ok, I resort to coming here after 4 days of bull from live chat, phone calls and a manager contacting me V Long story short - I had my SIM card replaced (same number / same contract) that arrived last Thursday. I went from signal to none On Friday (and Saturday and Sunday) tried to access the website - no joy - tried live chat, speaking to an operator (three times!) and a manager and STILL have no signal on my phone at home despite the Sure Signal appearing to work - PLEASE SOMEONE HELP!!!

I have been told everything from "I've reset it and it will work in 30 minutes" to "It will work in 6 hours" to "It will work in 24 hours" to "You are not the registered owner so we can't help"!!!

VF sent me a replacement Sure Signal years ago and until recently have been managing this online no issues - now I have a phone with shiny new SIM that is entirely useless and a Sure Signal that appears to be working but similarly useless!!

HELP............................

[bobevans]

Have they thought of someone to blame for not being able to run a website in a professional manner yet?

[Anonymous]

BT (allegedly). Some backhaul comms channel (HDM or something). Stops their backend database being updated. Hence the blatant lie Orwellian truthspeak of rabid TWEAKING... Still TWIDDLING here:-)

[Hipvet]

Looks as though it has finally been activated!! No notification from Vodafone of course.

[Anonymous]

So 'something' is stirring in the VF morass.

I remain TWIDDLING my fingers while VF presumably continues to pretend to be TWEAKING the web site as opposed to be transparently honest.

Can't believe just how many on-line popups and mobile phone call-back surveys I've recently filled in with wall-to-wall zeros (least satisfactory). Marketing might think that there's something amiss that needs fixing in all the VF shiny shiny...

[Pepsimax16]

Ive been trying to register my sure signal. I can log in and navigate to my account settings, as soon as I click "sure signal" i get a message of the site being down. This was from friday 5th 2016. On saturday I was on the online chat, and after a while they said it was all done for me. I waited a day (not the 1 hour i was told). still not working. Again today, that web page was down. Again went to the online chat. I was told that there was no problem, then she checked with technical, and confirmed that page was down and to wait another hour. But The sure signal still doesnt work, the web page is still down 2 hours later! I' getting the feeling they are just getting rid of me!

How long will it be down? 

[BandOfBrothers]

Hello @Pepsimax16

I certainly understand how frustrating this must be for you. 

Maybe possibly try calling 191 Customer services for additional assistance.

I hope this is resolved ASAP for you. 

[AnnS]

Hi @Pepsimax16

Try clearing your cache and cookees, leave it for a few minutes to settle down and try again.

If you still have issues with the registration page, try live chat again or come back to the forum for further help and advise.

[Pepsimax16]

Thanks everyone for the replies, I've just done that (cache & cookies) along with browsing history too, then restarted the laptop and no change. I've also tried Google chrome, IE (at work), my mobile (samsung s7) and microsoft edge. All have the same problem on that one page, so i cant see its a problem my end.

[BandOfBrothers]

You're welcome.  

Certainly sounds like you've done what you can at your end. 

Help Links >

Sure-Signal FAQs.

Vodafone-Sure-Signal-troubleshooting Guide.

[Rahim]

@Pepsimax16 Please can you let me know your serial number for your Sure Signal?