Sure Signal

[Saffy123]

Replaced a Sure Signal 3 on Saturday after original one blew up! Replacement serial code registred on My Vodafone. Problem is I get a red flashing light while Service and User LED's are constant orange. Have tried rebooting several times without success. Broadband provided by BT with Hub5 router. What do I do?

Thanks

Saffy

[Retired-Charles]

@Saffy123 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Saffy123]

Hi Charles,

Download 23.3

Upload 1.26

PING 27

IP 86.151.194.83

Serial No. 42161752151

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        8 ms     8 ms  31.55.186.177

  4    11 ms     9 ms     9 ms  31.55.186.184

  5     9 ms     9 ms     8 ms  core4-hu0-6-0-1.faraday.ukcore.bt.net [195.99.127.200]

  6    12 ms    10 ms     9 ms  peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]

  7    10 ms     9 ms    10 ms  166-49-211-230.eu.bt.net [166.49.211.230]

  8    10 ms    10 ms    12 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

[DaveCD]

@Saffy123,

The light sequence you describe above shows the Sure Signal failed to authenticate onto the Vodafone network.

This would normally be resolved by restarting the Sure Signal, but please also check your router has the right ports open and the Smart Setup is disabled.

[Saffy123]

Mark in the Sure Signal team has resolved my problem which was eventually down to a registration issue. Very impressed with Mark's determination to solve the problem. Many thanks

[Retired-EricChe]

@Saffy123

Glad to hear Mark was able to help you with this.

If you need any further help, just let us know.

[gsmsecure]

Saffy

Did you report your original unit exploding to the BBC's Watchdog program and Trading Standards as many more of these unit are also blowing up and needs thorough investigation?

If not, please can you kindly do so using the information below..

More information and pictures on these unit popping off their mortal coils here:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

Thanks