Sure signal - flashing internet light

[spicjt]

Hi there,

last friday my SSv3 stopped working, red solid light and flashing Internet light.  Is been like this for 2/3 days now and tried to re set several times.

BT hub 5.  Internet working fine, can anyone help?

thanks

Jason

[BandOfBrothers]

Hello.



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an Issue 'Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[spicjt]

Hi,

my hub hub will now not re set, I have tried pressing the res wet button for 3/5 seconds and 30+ seconds and nothing.  I then switched off at the plug and same thing, red light with flashing Internet light.  It has been like this for 4/5 hours.

Can anyone advise?

[spicjt]

I hope this helps too - I really need this sorted for work!

Your speed test results from here.
DL - 16.02

UP - 16.7
Your external IP address from here.

 86.182.200.20

Your Sure Signal serial number:

 40131970739

The results of a traceroute.

C:\Users\jthurbon>tracert 212.182.133.177

Tracing route to 212-182-133-177.ip.open.net [212.182.133.177]
over a maximum of 30 hops:

  1    24 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     8 ms    19 ms    10 ms  213.120.158.157
  5    12 ms    16 ms    19 ms  212.140.235.202
  6    14 ms    29 ms    19 ms  217.41.169.207
  7    15 ms    14 ms    19 ms  217.41.169.109
  8    19 ms    19 ms    19 ms  acc2-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.1
97]
  9    17 ms    18 ms    18 ms  core3-te0-10-0-25.faraday.ukcore.bt.net [217.32.
170.40]
 10    19 ms    22 ms    20 ms  213.137.183.38
 11    24 ms    24 ms    28 ms  t2c3-xe-2-0-0-0.nl-ams2.eu.bt.net [166.49.208.83
]
 12     *        *        *     Request timed out.
 13    27 ms    31 ms    28 ms  as5615-nl-asd-dc2-ice-ir01.kpn.net [193.172.66.1
90]
 14    27 ms    31 ms    29 ms  82-168-41-254.ip.open.net [82.168.41.254]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Rahim]

@spicjt Sorry for the delay in responding to your post. 

I've checked your serial number and can see that your Sure Signal has recently made contact with our server (13 December 2016). 

Kindly let us know if you're still having issues. 

[spicjt]

@Rahim. Thanks for the reply, it seems to be working now although it was offline for almost 4 days!?

cheers

[Rahim]

@spicjt Thank you for letting us know that your Sure Signal is working now! 

Apologies for any inconvenienced caused whilst your device wasn't online. 

[spicjt]

Hi @Rahim the SS has completely stopped working now! Won't even turn on, have tried reset but no lights at all.  Looks like a new one is needed....

[Mark]

@spicjt

Sorry for our delay in replying.

I can see your Sure Signal hasn't contacted our Network since the 15 December and is also showing as deregistered.

If you've now registered another Sure Signal and no further action is needed, please ignore this message. If you need help re-registering this or any other Sure Signal you can get help on this via our Sure Signal eforum page.

Thanks,

Mark

[spicjt]

Thanks @Mark - I had to get a new one as it had stopped working completly and I was told nothing could be done.

The new one did have some issues (connected but no phones had a signel) but a couple of re-sets and it seems to be working ok.

Thank you for your reply.

Jason