Sure signal flashing

[seamusandj]

My sure signal has been flashing on and off for the last two weeks.....it might be ok for a minute or so then starts flashing again ....absolutely sick of it.

can Vodafone reset it plz 

serial no. 41113738565

model no. 9361homecall v2-v 

[seamusandj]

Starts working for a few minutes then it's flashing again .....two white lights flashing , now just one white light flashing 

[Retired-Beau]

@seamusandj

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[seamusandj]

light sequence - solid red light and two other white lights flashing.....then that will go off and the red light will just be on. sometimes it works but only for a few minutes. 

Speed test - 2.17mbps downlaod

                    0.51 upload

                     ping 137ms

serial number - 41113738565

IP - 176.252.33.138

havent a clue how to do a traceroute im on a mac and not very technical 

[Retired-Wayne]

@seamusandj

To Perform a Traceroute in Mac OS X

• Launch Network Utility. ...
• Click Traceroute.
• Enter the domain name for which you want to perform a traceroute: ...
• Click Trace.
• Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
• Paste the text into a text editor (TextEdit, etc.) and save the file.

[seamusandj]

What's the domain name 

[seamusandj]

Anyone ? Anyone there ? 

[seamusandj]

Hellooooooo anyone actually there ? 

[seamusandj]

Helloooooo it's me

i was wondering after all this time................  !!!!!!

[Jenny]

@seamusandj - Everything you’ve posted looks fine, so it sounds like there’s something preventing the Sure Signal and router from connecting properly. Please try the following:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

[seamusandj]

OMG .....forgive me but I am no techy and this is far too complicated for me.

why is it doing this after years of being ok. 

I know that BT have been fiddling about in the box at the bottom of the road for a few weeks so I'm guessing this has something to do with it as they are supposed to be putting the fibre optic stuff in but I'm with sky so if I ask them why things are different will that be ok ?