Sure signal keeps disconnecting

[AJE41]

I have had my sure signal for a couple of weeks now. It worked fine for the first 10 days or so. Now it keeps disconnecting and I am having to reset it every day by pressing the reset button and switching it off. It then takes more than an hour, sometimes 2 to reconfigure. What is causing this and how can I stop it happening as I can't waste this much time every day reconfiguring and having no phone signal for several hours? thank you

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator