Sure signal needs resyncing

[Leeg37]

Hi please can someone resync my sure signal I no I don't have the best internet but it works after a resync serial number 40133812095

Thanks lee

[Gemma]

Hi Lee,

Welcome to the eForum.  

I can see your Sure Signal made contact with our network 1 February at 06:15pm.

I’ve performed a resync for you. Please reset it from your end:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

Let us know if you need anything else.

Thanks,

Gemma