Sure signal problem

[Rbwindover]

Hi, my sure signal has been working fine and the last few days it is not picking up my phone, when I used to make a call the phone light on the box lit up and now it doesn't, I have tried a reset, the serial number of the box is 40120953456 please help

[Retired-Ian_]

Hi hobbsg51,

Thanks for trying it at another address.

The Sure Signal will need to be repaired and there's more information about that here.

Thanks,

Ian

[geordiedonna]

Hi, i am trying to add an additional user to my sure signal box (which currently only has 3 users) and i keep getting this error code Error invoking portlet "VAPGatewayController". has anyone seen this before?

[Gemma]

Hi geordiedonna,

Welcome to the eForum.

Please test this from a different browser and clear your cache and cookies.

If it’s still the same, please click here to send us your details.

Thanks,

Gemma

[smithrc]

My sure signal has been down for the last 2 days . Red light on, but signal button flashing constantly. Tried all help items on thread but nothing has worked. My model is 9361. My serial no is 40110438138.
Please help?
Rob

[DaveCD]

Hi smithrc and Geoff_Wilding,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[Geoff_Wilding]

My sure signal has worked well for a number of weeks but now it will not connect to my phone, I have two orange lights and resetting it does no good

[Zientific]

Hi,

I have been having problems with my V2 sure signal for the past 5 days with it not connecting. The red power light is on but the service light just flashes with the phone light not on at all. I have tried all the methods suggested in the troubleshoot many times with no luck. Here are the details of my system as requested:

IP adress is 86.144.208.71

serial no. 40122913847

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Roger>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    30 ms    41 ms    29 ms  217.32.141.5
  3    30 ms    81 ms    29 ms  217.32.140.222
  4    32 ms    32 ms    33 ms  host109-159-245-18.range109-159.btcentralplus.co
m [109.159.245.18]
  5    32 ms    32 ms    33 ms  213.120.182.65
  6    32 ms    32 ms    32 ms  31.55.164.107
  7    33 ms    32 ms    33 ms  109.159.248.87
  8    38 ms    42 ms    38 ms  core1-te0-15-0-16.ealing.ukcore.bt.net [109.159.
248.44]
  9    39 ms    36 ms    38 ms  host213-121-193-152.ukcore.bt.net [213.121.193.1
52]
 10    39 ms    42 ms    38 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    38 ms    39 ms    37 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Roger>

Ping is 32 Download speed is 2.34 mbps and upload is 0.28 mbps

This is driving me mad.

Regards Roger

[luckypants]

Hi Zientific

There are literally hundreds of complaints on here of the exact same problem. Suresignal stopped working for many on the night 26th/27th. See this thread

[Zientific]

Thanks for the heads up luckypants, this has really been doing my head in. At least I know that its not just me.

[Ben_H]

Hi Zientific,

Looking at your ISP, I can see you're affected by the issue @luckypants has linked you to.

Apologies if you're affected. We'll post any updates as they become available in the above thread.

Thanks,

Ben