Sure signal v1

[john866903]

Hi my sure signal works when it want sometimes connects to phone then it doesn't worked fine before I went away for a few days now this problem maybe I need a update or something
Thanks

[Gemma · Accepted solution]

Hi john866903,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[john866903]

How do I copy the information it won't let me copy it never mind paste it here
Thanks

[Retired-Ian_]

Hi john866903,

Are you able to print screen the results and then paste them here?

Thanks,

Ian

[john866903]

I've no idea what your wanting me to do I tried to copy n paste results but won't let me copy
Maybe me n family should just get new sims

[Retired-Matt_B]

Hi johnh866903,

If you press the Prt Scr button on your keyboard, this will take a screenshot of the results.

You can then open up Paint and paste the image into there.

This will then allow you to upload the file to the eForum.

Thanks,

Matt B

[john866903]

 

[Sukhi]

Hi john866903,

Your traceroute is fine.

Please provide the rest of the details Gemma requested, such as your Sure Signal serial number. 

Thanks,

Sukhi

[john866903]

serial no : 21229607821

[Retired-Ian_]

Hi john866903,

The Sure Signal hit our servers in the early hours of this morning.

I've sent through a resync.

To make sure the resync completes, please follow these instructions:

1. Hold down the reset button until all the lights show/flash (about 30 seconds)
2. Keeping the reset button held down, remove then re-insert the power lead
3. Once all the lights display, release the reset button
4. The Sure Signal will come online in about an hour

Thanks,

Ian