11-11-2015 08:49 PM
12-11-2015 02:17 PM
Hi Rory,
What version of Sure Signal do you have?
12-11-2015 03:47 PM
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
05-12-2015 10:43 AM
Hi,
Having the same issues. Strong reception from our new Sure Signal (the lights just stopped working on the old one so I replaced) on my iphone 6 but no reception at all on my husband's Nokia Lumia. He called customer service but we get the same message on repeat, that there is work nearby impacting on reception (it has been going on for 2 years ...), we cannot use our phones in our around a 1/2 mile radius of our home without Sure Signal.
Look forward to a speedy response :).
Ping 15ms
Download Speed 10.82Mbps
Upload speed 1.17Mbps
Line Quality B*
Ping 19ms
Jitter 1ms
2.126.120..190
Serial Number 42151532076
1 24 ms 1 ms 3 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 20 ms 19 ms 19 ms 02780970.bb.sky.com [2.120.9.112]
4 23 ms 21 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
5 20 ms 21 ms 19 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
07-12-2015 02:28 PM
07-12-2015 02:56 PM