Sure signal works for one phone but not another

[RoryB00]

Hi. I have used a sure signal for about 2 years with both me and my wife registered to use it. Never had a problem at all however I just replaced it with a new one and it works fine for me but not for my wife. Has been up and running for 24 hours and I reset it again tonight but still nothing. Any suggestions? I have iPhone 6 and my wife has iPhone 5c.

[T_Scarface_M]

Hi Rory,

What version of Sure Signal do you have?

[RoryB00]

Hi. It's V3. The one that plugs straight in to a socket and has another plug socket on the front if it.

[Cailen]

@RoryB00

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[louisemcc1]

Hi,

Having the same issues.  Strong reception from our new Sure Signal (the lights just stopped working on the old one so I replaced) on my iphone 6 but no reception at all on my husband's Nokia Lumia.  He called customer service but we get the same message on repeat, that there is work nearby impacting on reception (it has been going on for 2 years ...), we cannot use our phones in our around a 1/2 mile radius of our home without Sure Signal. 

Look forward to a speedy response :).

Ping 15ms

Download Speed 10.82Mbps

Upload speed 1.17Mbps

Line Quality B*

Ping 19ms

Jitter 1ms

2.126.120..190

Serial Number 42151532076

  1    24 ms     1 ms     3 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    20 ms    19 ms    19 ms  02780970.bb.sky.com [2.120.9.112]
  4    23 ms    21 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    20 ms    21 ms    19 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[Retired-Wayne]

@louismcc1

Have you tried removing and then re-registering the Nokia phone on the Sure Signal?

[RoryB00]

Thanks so much for your offer of help. I managed to call through to Vodafone help desk who have sorted it for me.

[louisemcc1]

Managed to sort the problem eventually. Thanks.