Sure signal

[linfras]

My sure signal stopped working after a power cut. The sure signal does not have any lights on, internet is fine and so is the landline. Have tried resetting it and plugging into a different plug but this does not help. Can someone please suggest something before I throw it out of the window please!!!!!!!

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[linfras]

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Linda>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     5 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]   2    24 ms    23 ms    24 ms  217.32.145.7   3    60 ms    24 ms    24 ms  217.32.145.30   4    30 ms    31 ms    30 ms  213.120.181.230   5    30 ms    44 ms    32 ms  217.41.169.205   6    30 ms    30 ms    30 ms  217.41.169.109   7    32 ms    31 ms    31 ms  acc2-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.1 97]   8    45 ms    39 ms    39 ms  core1-te-0-13-0-11.ilford.ukcore.bt.net [109.159 .251.63]   9    38 ms    37 ms    37 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2 54.211]  10    43 ms    79 ms    44 ms  lndgw2.arcor-ip.net [195.66.224.124]  11    49 ms    43 ms    41 ms  85.205.116.6  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23  ^C C:\Users\Linda>^P

C:\Users\Linda>

[Retired-Andy]

Hi linfras,

Thanks for providing your traceroute, everything looks fine with it.

We’ll need a little more information from you to be able to offer more help. Can you provide the following information please:-

Your Sure Signal serial number.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

Thanks

Andrew